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☆ The scourge of customer satisfaction surveys
▼ + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com time to read: +12 min

— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."

Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick

But many people don't realize just how much of their insurance coverage is tied to their employment. Disability, life, health, dental, vision — all can evaporate quickly after a pink slip. Life insuranceAnother common employer-provided insurance is group life insurance, which pays out a death benefit if you die while employed. Similar to disability insurance, though, this group life insurance is contingent on your working at that company. That's why I highly recommend considering an individual life insurance policy.

Persons: it's, They're, It's, you've Organizations: Business, Healthcare

john magaroYeah I mean, that’s a lot of what they ate. I mean, I think it’s about love and lost love and misconnections and eating. I think that’s — you know, I think that’s great advice for a relationship. john magaroYeah, but it feels — but, you know, that’s what Arthur is doing. anna martinI mean, I — and I don’t know if, you know —john magaroAs I say, aigoo.

Persons: anna martin, ” I’m Anna Martin, ”, anna martin I, anna martin I’m, John Magaro, John, Celine Song, Andrew ”, Sarah Pepitone, I’ll, anna martin You, Cookie, Lewis, Clark, anna martin That, anna martin Really, you’re, we’ve, anna martin Wow, anna martin John, let’s, Andrew, I’d, we’d, Angelika, syrupy, New York Times ”, He’d, hadn’t, Toro, he’d, We’d, sashimi, anna martin It’s, anna martin That’s, Sarah, anna martin Right, I’ve, you’ve, you’ll, it’s, anna martin Me, — anna martin That’s, anna martin Poof, they’re, she’s, — anna martin Right, that’s, anna martin There’s, won’t, I’m, anna martin Just, anna martin No, It’s, Arthur, Nora, Greta Lee, Arthur can’t, Hae, Hae Sung, anna martin Huh, She wasn’t, you’d, anna martin Wait, anna martin Yes, You’re, anna martin Aigoo, he’ll, we’re, anna martin What’s Organizations: The New York Times, NYU, New York Times, Bushwick, magaro, vey, Netflix Locations: Paisanos, Brooklyn, Oregon, West, Philadelphia, New York, Korean, There’s, Nora, Korea, Canada, America, Pittsburgh

☆ Christchurch mosque shootings: A survivor grapples with trauma five years later
▼ + stars: | 2024-03-15 | by ( Alaa Elassar | ) edition.cnn.com time to read: +12 min

Christchurch, New Zealand – CNN —Sitting side by side in the mosque’s meeting room, Temel Ataçocuğu and Imam Gamal Fouda hunch over in laughter. But today, the two have agreed to meet at the mosque and catch up on five years’ worth of personal news. But behind his home, a modest townhouse on a quiet street in central Christchurch, he’s found purpose in the flowers, succulents, fruits and vegetables he’s planted. After the shooting, Ataçocuğu was hospitalized for over a month and feared he would never play again. Here, Ataçocuğu is known as a funny, warmhearted and competitive striker, not just a survivor of the Christchurch mosque shootings.

Persons: Temel Ataçocuğu, Gamal Fouda, ”, Fouda, Ataçocuğu, Imam Gamal Fouda, Vincent Thian, “, ” Fouda, ” Ataçocuğu, –, Don’t, he’s, Alaa Elassar, can’t, It’ll, It’s, Ataçocuğu’s, Adem, Sami, fatherless, Melis, Allah, Mucad Ibrahim –, Mark Baker, He’s, ” Sami Organizations: New Zealand, CNN, Linwood Islamic, Halswell, ” Locations: Christchurch, New, Al Noor, Christchurch , New Zealand, Linwood, Linwood Islamic Centre, Alaa

☆ I convinced my boyfriend to start a business with me. We broke up once, and the company failed, but we're now married.
▼ + stars: | 2024-03-09 | by ( Suzanne Duret | ) www.businessinsider.com time to read: +4 min

We fell in love that night, and it was the start of our whirlwind romance. A year in, we broke up for the first time because I couldn't stand his snoring, but we eventually came back together and started dating again. But then we started a business togetherI had been working on a side startup project. The business took off, and so did our relationshipWe quickly fell back into our "intimate" relationship and started therapy. AdvertisementEventually, the business failed, but our relationship didn'tJust as our business was getting close to actually making money, the economy did a major nose-dive.

Persons: Gary, I'd, —, Gary I Organizations: Service, Business

☆ A New Getty Family Business
▼ + stars: | 2023-11-16 | by ( Jessica Testa | ) www.nytimes.com time to read: +1 min

Once, more than a decade ago, Rosetta Getty was asked by her daughter’s elementary schoolteacher, “Are we going to discuss the elephant in the room?”Ms. Getty didn’t know what she meant. “The fact that Violet basically acts like a boy and dresses like a boy,” the teacher said, according to Ms. Getty, who said she replied nonchalantly. “We don’t make a big deal about it,” Ms. Getty recalled saying, bracing for whatever came next. “She actually was cool about it,” Ms. Getty said in a recent interview for this article. The teacher told Ms. Getty she wouldn’t divide the class by gender for group projects or anything like that; Violet wouldn’t be forced to choose.

Persons: Rosetta Getty, “, Ms, Getty, Violet, nonchalantly, Violet wouldn’t, ”, Chateau Marmont Organizations: New York Times Locations: Los Angeles

Emily Irwin, who works for Wells Fargo Bank, advises lottery winners on how to invest their money. Without any guidance, it can be easy to make bad decisions and blow it all, she told Insider. These are her tips for what lottery winners should do to protect their winnings. We want to make sure that lottery winners protect themselves from having to start all over again and avoid that feeling of going through the process of losing everything. I think having a diversified portfolio and reviewing it with your financial and investment advisors is very important.

Persons: Emily Irwin, Wells, you've, it's, they're Organizations: Wells, Wells Fargo Bank, Wells Fargo Bank's Southern Division Locations: Wells Fargo, Wells Fargo Bank's

☆ AI-Driven Cataclysm Could Rock the Job Market: Top Economist
▼ + stars: | 2023-09-18 | by ( Aki Ito | ) www.businessinsider.com time to read: +33 min

Over the course of three conversations this summer, Acemoglu told me he's worried we're currently hurtling down a road that will end in catastrophe. "There's a fair likelihood that if we don't do a course correction, we're going to have a truly two-tier system," Acemoglu told me. "I was following the canon of economic models, and in all of these models, technological change is the main mover of GDP per capita and wages," Acemoglu told me. In later empirical work, Acemoglu and Restrepo showed that that was exactly what had happened. "I realize this is a very, very tall order," Acemoglu told me.

Persons: who's, Katya Klinova, Daron Acemoglu, Simon Johnson, Acemoglu, Johnson, we've, he's, we're, Power, James Robinson, —, Robinson, David Autor, Pascual Restrepo, Restrepo, John Maynard Keynes, Simon Simard, Lord Byron, Eric Van Den Brulle, hasn't, it's, Gita Gopinath, Paul Romer, Romer, What's, Daron, GPT, Asu Ozdaglar, It's, Mark Madeo, Tattong, Erik Brynjolfsson, Brynjolfsson, There's, Yoshua Bengio, Yuval Noah Harari, Andrew Yang, Elon Musk, I've, That's, Aki Ito Organizations: Getty, MIT, of Technology, Hulton, London School of Economics, Stagecoach, Technology, —, International Monetary Fund, Microsoft, Asu, Companies, Computer, Greenpeace, Communications, Big Tech, Workers Locations: Silicon Valley, America, Boston, Istanbul, Turkey, Acemoglu, England, United States, Britain, Australia

NEW YORK (AP) — Carlos Alcaraz found himself in a hint of a predicament 35 minutes into his U.S. Open quarterfinal against Alexander Zverev on Wednesday night. At 3-all in the first set under the lights in Arthur Ashe Stadium, Zverev earned the first break points of the match. One more service hold arrived and, just like that, the set belonged to Alcaraz, as did, eventually, a spot in the semifinals. On Wednesday, he saved all five break points he faced and converted each of the four he earned in Zverev's service games. With Alcaraz serving at 3-3 in the early going, it was Zverev who buckled, missing a backhand on each of his break points.

Persons: — Carlos Alcaraz, Alexander Zverev, Arthur Ashe, Zverev, —, Alcaraz, Roger Federer, Novak Djokovic, Djokovic, Daniil Medvedev, Ben Shelton, “, ” Alcaraz, “ I've, ”, There’s, Alcaraz whiled Organizations: U.S, Flushing, Djokovic, Sunday’s, Zverev, AP Locations: Alcaraz, Flushing Meadows, Spain, New York

Former Thai Prime Minister Thaksin Shinawatra, who is expected to be arrested upon his return as he ends almost two decades of self-imposed exile, gestures while flanked by his son Panthongtae Shinawatra and daughter Paetongtarn Shinawatra at Don Mueang airport in Bangkok, Thailand August 22, 2023. REUTERS/Athit Perawongmetha/File Photo Acquire Licensing RightsBANGKOK, Aug 29 (Reuters) - The daughter of Thailand's jailed former premier Thaksin Shinawatra on Tuesday said any move to seek a royal pardon for her father would be entirely "up to him" and such a process would take time. "Drafting (a pardon request) takes time and it is up to him to choose the time and process," Paetongtarn told reporters. The long-awaited return of Thaksin coincided with ally Srettha Thavisin being elected prime minister in a parliamentary vote that same day. An anti-Thaksin group has lodged a complaint at the corrections department seeking to block Thaksin from seeking a royal pardon, arguing corruption cases should not be entitled to clemency.

Persons: Thaksin Shinawatra, Panthongtae Shinawatra, Paetongtarn Shinawatra, Athit, Thailand's, Thaksin, Paetongtarn, poof, Srettha Thavisin, Pheu Thai, Chayut Setboonsarng, Martin Petty Organizations: Thai, REUTERS, Rights, Pheu Thai Party, Pheu, Thaksin, Thomson Locations: Don Mueang, Bangkok, Thailand, Rights BANGKOK

☆ Frank's founder just got hit with federal charges, but questions remain about JPMorgan's handling of the deal
▼ + stars: | 2023-04-05 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +7 min

Drop any Wall Street (or non-Wall Street) questions you have for me here. A quick refresher: JPMorgan accused Javice of juicing Frank's customer numbers in a lawsuit filed at the end of last year. Prosecutors charged Javice with wire fraud affecting a financial institution, securities fraud, bank fraud, and conspiracy. I've joked about it before, but Taylor Swift really should teach a class on this stuff for Wall Street. It's not the president or Wall Street or Congress that's to blame.

☆ Tennis in Winter? How about Pickleball? 6 Resorts With Unseasonably Inviting Courts
▼ + stars: | 2022-12-07 | by ( Margot Dougherty | ) www.wsj.com time to read: 1 min

YOU SPEND ALL summer honing the can’t-see-it-coming slice, the killer backhand. Then winter hits and, poof, it seems tennis is over until it’s safe to leave home again without an anorak. Consider these resorts, which entice racket-enraptured guests with everything from weekend clinics and make-your-own tournaments to private lessons and ball machines. Many have added pickleball to their lineups, too, a nod to the fast-growing sport. At Little Dix Bay in Virgin Gorda, simply give your butler a ring to arrange for time on the court or elsewhere.

☆ Here's why pumpkin spice lattes are so popular: It's 'very simple economics,' say the experts
▼ + stars: | 2022-09-25 | by ( Greg Iacurci | ) www.cnbc.com time to read: +1 min

The pumpkin spice latte is back — and the popular and meme-ified seasonal drink can teach us a lot about consumer behavior and economics. Starbucks debuted the pumpkin spice latte in 2003, and the "PSL" grew to be the company's most popular seasonal drink, selling more than 600 million since inception and fueling its adoption by rival coffee chains and neighborhood cafes. The pumpkin-spice craze has grown far beyond coffee to ice cream, craft beer, baked goods, yogurt — even dog food. And companies are issuing pumpkin-spice products earlier and earlier — weeks before the fall season officially starts. "It's very simple economics," said Jadrian Wooten, an economics professor at Virginia Tech.

☆ (foto) Relația cu soția într-o serie de ilustrații amuzante. Cum se schimbă viața de familie după apariția unui copil
▼ + stars: | 2020-07-21 | by ( Onixmedia Srl | ) diez.md time to read: +1 min

(foto) Relația cu soția într-o serie de ilustrații amuzante. Cum se schimbă viața de familie după apariția unui copilYehuda Adi Devir este un ilustrator, artist și soț fericit din Tel Aviv, care creează benzi desenate admirabile în care conturează viața cotidiană cu soția sa, Maya. Benzile desenate de Yehuda sunt într-atât de drăguțe, că au devenit motivul principal pentru care artistul are peste patru milioane de urmăritori pe Instagram. Artistul a făcut și o serie de benzi desenate în timpul sarcinii soției sale, Maya, iar acum, artistul desenează despre viața de cuplu de când a apărut micuța Ariel. # Fiecare „poof” e adorabil# „Adăpostește-te!”# „Va fi vesel, ei spuneau”# Prima baie# Primul vaccin# Adormi unde și când poți# „Protejează copilul”# Fotografia perfectă# „Ești un tată minunat!”# O zi de cumpărături# Atent!

Persons: Yehuda, Maya ., Maya, Ariel Locations: Tel Aviv

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