New Qantas CEO Vanessa Hudson apologized for the series of scandals involving the Australian airline.
Hudson said regaining trust would "take time and I ask for your patience."
"We have let you down in many ways and for that I am sorry," Vanessa Hudson said in a video posted to the company's social media accounts.
"We understand we need to earn your trust back, not with what we say but what we do and how we behave.
AdvertisementAdvertisementA message to customers from Qantas CEO, Vanessa Hudson.
Persons:
Vanessa Hudson, Hudson, Alan Joyce, pSjMjXnybY, Joyce
Organizations:
Qantas, Service, Competition, Consumer Commission, Transport Workers, Union, Guardian
Locations:
Wall, Silicon