I visited the Macy's flagship store in New York City and tried on its new "On 34th" private label.
The store appeared to be severely understaffed — no one helped me get a dressing room or at the register.
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"Macy's has a real problem with merchandising, both in terms of buying product, allocating product, and displaying product in a compelling way in its stores," retail analyst Neil Saunders told Insider.
Saunders told Insider he's visited more than 50 Macy's stores across the country this year.
Persons:
Macy's, TJ Maxx, Neil Saunders, Saunders, he's, Ralph Lauren Polo, Where's Waldo
Organizations:
Service, UBS
Locations:
New York City, Wall, Silicon, Manhattan