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☆ Payments-app war drags banks into discomfort zone
▼ + stars: | 2023-11-14 | by ( John Foley | ) www.reuters.com time to read: +4 min

NEW YORK, Nov 14 (Reuters Breakingviews) - Banks tend to have a consistent message for customers who unwittingly make payments to scammers: tough break. Rapid growth in digital payments has brought out a softer side in lenders such as JPMorgan (JPM.N) and Bank of America (BAC.N). If the con artist was posing as the victim’s bank, a government agency or a legitimate company – say, a utility – the sender’s bank will return the funds if other criteria are met and recoup them from the recipient’s bank. From next year its banks will have to reimburse victims of online payment deceit. Moreover, convenience and trust are powerful weapons: Bank of America customers now use Zelle twice as often as their checkbooks.

Persons: Banks, Taylor Swift, Zelle, Wells, Jeffrey Goldfarb, Sharon Lam Organizations: Reuters, JPMorgan, Bank of America, TSB, SVB, Warning Services, Services, PNC Financial, US Bancorp, Truist, Thomson Locations: Zelle, Britain, Wells Fargo

Federal rules require banks to reimburse customers for payments made without their authorization, such as by hackers, but not when customers themselves make the transfer. Following its launch in 2017, Zelle grew to become one of the largest U.S. peer-to-peer payments networks by total payments. A March 2022 New York Times report that scams were flourishing on Zelle caught the attention of lawmakers frequently critical of big banks, including Senator Elizabeth Warren. He said Zelle has seen "a step-change reduction" in fraud and scam rates this year but declined to provide details. Chance said EWS has been engaging with policymakers on the need for a "holistic approach" to combating scams, including advocating for more dedicated law enforcement resources.

Persons: Jamie Dimon, Jane Fraser, Brian Moynihan, Banks, Ben Chance, Zelle, Elizabeth Warren, Warren, Dimon, EWS, Chance, ”, Trace, Carla Sanchez, Adams, we're, Lindsey Johnson, Hannah Lang, Chris Prentice, Michelle Price, Rod Nickel Organizations: JPMorgan Chase, Citigroup, Bank of America, Banking, Housing, Urban Affairs, Capitol, Warning, Reuters, Federal, JPMorgan, New York Times, Federal Trade Commission, Consumer Financial Protection Bureau, PayPal, National Consumer Law, Consumer Bankers Association, Thomson Locations: Zelle, U.S, Warren, Washington, New York

☆ Zelle Fraud: I Got Scammed Out of $31,000 and My Bank Didn't Care
▼ + stars: | 2023-10-01 | by ( Devin Friedman | ) www.businessinsider.com time to read: +38 min

Because a lot of bank branches were still closed, and the crew wanted their money, he requested that we transfer the money via Zelle. When I asked Chase to discuss Zelle fraud, I received an email saying, "Unfortunately, we don't have anyone available for an interview." The way the email messages from Gary were subliterate in a completely different way from the way a classic Gary email is subliterate. When Gary Kruglitz told us to Zelle him, he didn't really tell us to Zelle him. It's possible that the government will eventually be moved to safeguard consumers against Zelle fraud.

Persons: Madison Ketcham, Gary Kruglitz, Gary, couldn't, he'll, Gary —, —, Cheryl, Sheryl, Sheryl —, we'd, Jeff Allen's, didn't, Jeff, Krystal, we'll, He'd, you've, Karen, I'm, she'd, Yellllow, Zelle, Chase, Sen, Elizabeth Warren, there's, That's, It's, Jesus, who'd, Donald Trump, Gary Kruglitzes, Cheryls —, Yasmine48, Nixon, Evan Kohlmann, cybercrime, we've, I've, Kohlmann, Guess, Let's, that's, Elizabeth Warren's, it's, they're, Warren's, Warren, I'd, they'd, blinked Organizations: Boston Pops, The New York Times, New York Times, Chase, Bank of America, PNC, US Bank, PayPal, Disney, NBC, Warner Bros, Netflix, JPMorgan Chase, Bank —, of, Professionals, Justice Department, Northeast . Contractors, Cloudburst Technologies, Facebook, FBI, Mafia, Massachusetts State Police, Monterey Police Department, Police Locations: Massachusetts, Lyme, Tennessee, Wells Fargo, Truist, Silicon Valley, Amsterdam, Northeast, what's, Paxful, Estonia, Korea, Monterey , Massachusetts, Monterey

☆ The Great Zelle Pool Scam
▼ + stars: | 2023-10-01 | by ( Devin Friedman | ) www.businessinsider.com time to read: +38 min

When I asked Chase to discuss Zelle fraud, I received an email saying, "Unfortunately, we don't have anyone available for an interview." The way the email messages from Gary were subliterate in a completely different way from the way a classic Gary email is subliterate. When Gary Kruglitz told us to Zelle him, he didn't really tell us to Zelle him. Out of all the kinds of money, money to build a pool is probably the very best kind of money for the world to suffer the loss of. It's possible that the government will eventually be moved to safeguard consumers against Zelle fraud.

☆ Plaid views identity verification as key to its 2023 growth plans. Here's how the fintech is using it to become a one-stop shop for customers.
▼ + stars: | 2023-02-28 | by ( Paige Hagy | ) www.businessinsider.com time to read: +5 min

Plaid views identity verification as key to linking together different parts of its business. The company is using ID verification to streamline the onboarding process for fintechs. Plaid wants to create a seamless onboarding experience for fintech users with its new product Plaid Identity Verification (IDV). Plaid IDV launched in July 2022 and has 200 customers. In the fourth quarter of 2022, one in three new deals included Plaid IDV.

☆ How Zelle is different from Venmo, PayPal and CashApp
▼ + stars: | 2023-02-04 | by ( Charlotte Morabito | In Charlottemorabito | ) www.cnbc.com time to read: +1 min

More than half of smartphone users in the U.S. are sending money via some sort of peer-to-peer payment service to send money to friends, family and businesses. Stocks of payment services like PayPal, which owns Venmo, and Block, which owns Cash App, boomed in 2020 as more people began sending money digitally. One limitation of PayPal, Venmo and Cash App is that users must all be using the same service. Zelle, on the other hand, appeals to users because anyone with a bank account at one of the seven participating firms can make payments. Watch the video above to learn more about why the banks created Zelle and where the service may be headed.

☆ Big banks take aim at Apple Pay, PayPal with their own electronic wallet plans
▼ + stars: | 2023-01-24 | by ( Chris Isidore | ) edition.cnn.com time to read: +3 min

New York CNN Business —America’s largest banks announced plans Tuesday for an electronic wallet that will take aim at Apple Pay and PayPal. The banks are working with Early Warning Services, the company that runs their Zelle electronic payment service. The new electronic wallet, which will operate separately from Zelle, would allow people to make purchases online. The digital wallet is an attempt to regain banks’ control of purchases currently being made using Apple Pay and similar services. While it responded to Warren that it was changing its liability policies and refunds for customers, Warren responded in December that she had little faith about the changes.

☆ Bank of America, JPMorgan and other banks reportedly team up on digital wallet to rival Apple Pay
▼ + stars: | 2023-01-23 | by ( Jesse Pound | ) www.cnbc.com time to read: +1 min

Several banks are reportedly working on a digital wallet that links with debit and credit cards to compete with Apple Pay and PayPal. According to the Wall Street Journal, the digital wallet would be operated by Early Warning Services, a joint venture from several banks that also runs Zelle. The major banks involved include Wells Fargo , JPMorgan Chase and Bank of America , according to the report. The new wallet would initially be launched with Visa and Mastercard already on board, according to the report. Shares of PayPal, which has digital payments as its core business, slipped about 1.5% in premarket trading.

☆ I fell for a Facebook Marketplace scam and lost $300. Here are the red flags I wish I'd caught right off the bat.
▼ + stars: | 2022-12-28 | by ( Sam Silverman | ) www.businessinsider.com time to read: +9 min

That's right: I, an editor at a business publication that often warns our readers about the dangers of online scams, fell victim to an online scam. Screenshot courtesy of Sam SilvermanI turned to Facebook Marketplace, something I've done numerous times before. Data provider BeenVerified analyzed 165,000 scam complaints over the past three years and found that Facebook Marketplace scams grew 184.8% in the past year. In one instance, a Michigan woman lost her $15,000 life savings in a Facebook Marketplace car scam. Additionally, Zelle scams were listed as the second fastest-growing scams by BeenVerified, with Zelle scams up 86% this year, many of which were tied to Facebook Marketplace listings.

☆ Sen. Elizabeth Warren calls Wells Fargo CEO 'evasive,' presses bank for fraud complaints on Zelle payment platform
▼ + stars: | 2022-11-07 | by ( Chelsey Cox | ) www.cnbc.com time to read: +5 min

Sen. Elizabeth Warren called Wells Fargo CEO Charles Scharf "evasive," saying the bank's answers to her questions about fraud across the Zelle payment platform were misleading, "insulting and useless." Requests for comment from Wells Fargo and Early Warning Services weren't immediately returned. Jim Seitz, a spokesman for Wells Fargo, told CNBC in October that Warren's analysis is "misleading and inaccurate." Warren also said the reply she received from Wells Fargo was "wholly inadequate given the scope of the problems." "But this assertion, which is an attempt to minimize the impact of the problem at Wells Fargo, is false."

☆ Sen. Warren says big banks fail to prevent 'rampant' fraud on payment platform Zelle, urges CFPB to tighten regulations
▼ + stars: | 2022-10-27 | by ( Chelsey Cox | ) www.cnbc.com time to read: +5 min

Truist reported 9,455 fraud and scam claims on Zelle in 2020 and 22,045 in 2021, according to the senator. Its customers are on track to make 160,977 scam and fraud claims on Zelle in 2022. The value of the scam and fraud claims received by PNC, Truist, U.S. Bank and Bank of America exceeded $90 million in 2020. The data that Wells Fargo released revealed that customers reported fraud and scams on Zelle at a nearly 2.5 times higher rate in 2022 than in 2019. "And that is more than twice as high for Wells customers compared to customers of other banks," Warren wrote.

☆ Why Jamie Dimon apologized to Elizabeth Warren
▼ + stars: | 2022-09-22 | by ( Nicole Goodkind | ) edition.cnn.com time to read: +2 min

New York CNN Business —JPMorgan Chase CEO Jamie Dimon testified on Capitol Hill Thursday for the second straight day. Zelle, Warren said, has helped boost bank profits while “defrauding” customers out of at least half a billion dollars. “Is that because you don’t keep track of when your customers report fraudulent Zelle transactions? Last year, Warren called Dimon the “star of the overdraft show” and accused him of prioritizing profits over struggling Americans. “Your bank, JPMorgan, collects more than seven times as much money in overdraft fees per account than your competitors,” she told him.

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