The pandemic has changed the way we shop.
More people buying things online means more people returning things, too.
WSJ’s Dalvin Brown explains how some companies are leveraging gig workers to make those returns for you.
Photo illustration: David FangSome companies processing returned televisions for retailers have gotten a surprise when opening the boxes—packaging filled with bricks rather than newly purchased TVs.
Others examining returned purchases of purported luxury goods are instead finding counterfeits sent in by customers looking for refunds on full-price, deluxe merchandise.
Persons:
WSJ’s Dalvin Brown, David Fang, counterfeits