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☆ AI fatigue, sales challenges, and the problem of getting big: Inside growing tension at AWS
▼ + stars: | 2023-11-29 | by ( Eugene Kim | ) www.businessinsider.com time to read: +14 min

For Amazon, AWS is more important than ever. Targets missedAWS is falling short of reaching sales goals in its startups and small-business segments, two employees told BI. Burnout and attritionSeveral AWS employees also pointed to high turnover as a major point of concern. AWS employees told BI it still remains to be seen how all these changes will manifest in the months to come. "The most significant single sentiment we feel is uncertainty," one of the AWS employees told BI.

Persons: Matt Garman, Garman, Mark Shmulik, Bernstein, Rob Munoz, Munoz, Charlie Bell, Rachel Thornton, Chris Vonderhaar, Peter DeSantis, DeSantis, Andy Jassy Mike Blake, AWS's, Prasad Kalyanaraman, Kalyanaraman, Amazon's, Bard, Adam Selipsky, Adam Selipsky Noah Berger, Selipsky, Andy Jassy, Jeff Bezos, Jassy, Geekwire Organizations: Amazon Web, AWS, Business, Amazon, SMB, Enterprise, Reuters, Microsoft, Google, BI Locations: Las Vegas, AMZN's, billings

☆ Amazon SVP pledges to clarify RTO policy, says warning email about office attendance was meant to be a 'nudge'
▼ + stars: | 2023-09-26 | by ( Eugene Kim | ) www.businessinsider.com time to read: +5 min

He also told employees to share anecdotes of being pressured to immediately relocate with his HR team, so he could "dig into" those situations. "I think we created some noise, which I think is important because we really do want people back in the office," DeSantis said, according to the transcript. 'Take another whack at clarifying this message'At the town hall meeting, DeSantis said the employees who were asked to relocate were those "in purely virtual locations." 'Kind of a nudge'In August, many Amazon employees received an email accusing them of not adhering to the company's RTO policy. The warning email, he said, was "well-intentioned" and only meant to be a "nudge" for people who weren't complying.

Persons: hasn't, Peter DeSantis, DeSantis, Rob Munoz, Munoz, Andy Jassy Michael M, Andy Jassy's, what's Organizations: Amazon, Utility Computing

☆ One Amazon team posted nearly 25,000 job openings last year — when only 7,800 had been approved
▼ + stars: | 2023-03-22 | by ( Britney Nguyen | Eugene Kim | ) www.businessinsider.com time to read: +3 min

A team at Amazon had posted 25,000 open jobs last year, but only 7,800 were approved, Insider found. A lack of oversight over the job-posting process led to "over-hiring," an internal document says. This week, Amazon announced it was cutting 9,000 jobs in addition to the 18,000 it cut in January. Amazon's "over-hiring" problem led "to span of control and level ratio defects," the document said. Defects in Amazon's "level ratio" could mean its unit hired more over-qualified or under-qualified people than what was budgeted for.

☆ Leaked document shows Amazon's flawed job-posting process led to 'over-hiring,' with one team listing 3 times more openings than approved for
▼ + stars: | 2023-03-21 | by ( Eugene Kim | ) www.businessinsider.com time to read: +6 min

Amazon lacked internal oversight and governance in listing job posts, leading to over hiring, according to an internal document. That means the utility computing team had over 3-times more job postings than the headcount target at the time. The document points to Amazon's lack of standardization and governance for the gap between the job postings and open headcount. "This enabled over-hiring in certain cost centers and contributed to span of control and level ratio defects," the internal document said. This person said Amazon's lack of oversight in job postings and the related hiring process caused "over-hiring issues" and leaders trying to "squeeze people in where they could."

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