Shopify beta-launched an AI assistant for its help center.
Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business.
In June, Shopify began asking some support staff to test a translation bot powered by OpenAI's technology.
Its support staff already had the ability to use AI-generated template email responses to merchant inquiries.
The bot can recommend products sold by Shopify merchants based on shoppers' answers to a series of questions.
Persons:
Shopify, chatbot, Tobi Lütke's, Harley Finkelstein, Lütke
Organizations:
Shopify, Help