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☆ Howard Schultz wants Starbucks to fix its American business
  + stars: | 2024-05-06 | by ( Jordan Valinsky | ) edition.cnn.com   time to read: +3 min
New York CNN —Former Starbucks CEO Howard Schultz might have left the coffee giant several months ago, but he’s still offering critiques of the company he ran for about 25 years over three stints. The answer does not lie in data, but in the stores,” Schultz wrote. Laxman Narasimhan, Starbucks’ current CEO who Schultz helped pick, reported a “disappointing” quarter in its second-quarter earnings last week. The company experienced a decline in same-store sales for the first time since 2020 and slashed its full-year sales outlook. Narasimhan vowed to turn the business around by including an update to its app and mobile and payment offerings, improving service times and rolling out revamped menu items to lure customers back.
Persons: Howard Schultz, he’s, Schultz, ”, ” Schultz, “, Laxman Narasimhan, Narasimhan Organizations: New, New York CNN, Starbucks, National Labor Relations Board Locations: New York, United States, China
☆ Starbucks must pay another $2.7 million to employee who said she was fired for being White
  + stars: | 2023-08-17 | by ( Danielle Wiener-Bronner | ) edition.cnn.com   time to read: +3 min
New York CNN —A New Jersey court ordered Starbucks to pay an additional $2.7 million to a former employee who successfully sued the company for wrongful termination, claiming she was fired for being White. In June, a jury had ruled in favor of Shannon Philips, who worked at Starbucks as regional director over the Philadelphia area. In an order Wednesday, Judge Joel Slomsky said Starbucks has to make the additional payment for damages. Starbucks did not have a comment about the order Wednesday, but said in June that it was disappointed in the decision. In that suit, Phillips said that when Starbucks fired her following the arrest, it was discriminating against her because of her race.
Persons: Shannon Philips, Judge Joel Slomsky, Phillips, Starbucks “, White, “, ” Phillips, — CNN’s Kristina Sgueglia, Laura Ly, Zenebou Sylla Organizations: New, New York CNN, Starbucks, Philadelphia Starbucks, City, Partner Resources Locations: New York, New Jersey, Philadelphia, City of Philadelphia
☆ Starbucks says it fired her for an ‘absence of leadership.’ She says it was because of her race. A jury returned a $25.6 million verdict in her favor
  + stars: | 2023-06-14 | by ( Danielle Wiener-Bronner Kristina Sgueglia | Danielle Wiener-Bronner | Kristina Sgueglia | ) edition.cnn.com   time to read: +4 min
Phillips, who worked for Starbucks for about 13 years and managed a region of stores in the area, was fired after the the arrest of two Black men at a Philadelphia Starbucks in April 2018. The New Jersey jury returned a verdict of $25.6 million, including $25 million for punitive damages and $600,000 in compensatory damages, according to Console Mattiacci Law, which represents Phillips. The jury ruled unanimously after a six day trial, the lawyers said, noting that Phillips will also be seeking back and front pay. Starbucks said it is disappointed in the decision and is evaluating its next steps, spokesperson Jaci Anderson told CNN. A jury found in favor of a former regional director who accused the company of racial discrimination.
Persons: Shannon Phillips, White, Phillips, Jaci Anderson, Kena Betancur, “, ” Phillips, Kevin Johnson, —, Laura Ly, Zenebou Sylla Organizations: New, New York CNN, Starbucks, Philadelphia Starbucks, The New, Mattiacci, CNN, City, Getty, Partner Resources Locations: New York, Philadelphia, The, The New Jersey, City of Philadelphia, AFP
☆ Starbucks customers can now earn Delta SkyMiles
  + stars: | 2022-10-12 | by ( Jordan Valinsky | ) edition.cnn.com   time to read: +2 min
New York CNN Business —Starbucks customers can now earn more than just “stars” for their purchases. Customers must first link their Starbucks Rewards and Delta SkyMiles accounts on a special website in order to start receiving miles on purchases made at US Starbucks locations. As another perk, on days that members are scheduled to fly Delta, they will earn double stars, or rewards points, on their Starbucks orders. Starbucks (SBUX) has more than 27 million US members and Delta (DAL) has around 100 million global members (the airline doesn’t break out numbers for the US). Expanding Starbucks Rewards is a goal for the company because it gives the chain access to customers’ data and ordering habits, which in turn helps the company target members with deals.
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