Instead, he's betting that small, incremental, and sometimes "boring" moves will make the biggest impact on the bank's overall efficiency.
AI is poised to change just about every employee's job at Citi and "sustainably change how we work for decades to come," Zafar said.
The four-part plan will impact everyone from technology and operations to wealth and product design.
Citi has undergone considerable change as CEO Jane Fraser looks to streamline the bank's operations and boost returns.
The next group at Citi poised to use AI widely is operations, or employees who handle back-office administrative processes.
Persons:
Shadman Zafar, Let's, Zafar, Jane Fraser, It's, it's
Organizations:
Service, Workers, Business, Citi
Locations:
Wall