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Highly successful people possess a skill that helps them get and stay ahead, says a Harvard-trained executive coach: They listen with curiosity. "It's really not that hard," Muriel Wilkins, co-founder of leadership consulting firm Paravis Partners, recently told the "Radical Candor" podcast. Listening is the biggest and the most underused skill that helps drive empathy, and a lot of other things as well." Nearly all (96%) professionals consider themselves to be good listeners, according to 2015 research from Accenture, a IT consulting company. However, 50% of adults don't recall what they hear only moments after hearing it, a 2013 Carnegie Mellon study reported.
Persons: Muriel Wilkins, Wilkins, they've, Everette Taylor, Taylor, Warren Buffett Organizations: Harvard, Paravis Partners, Accenture, Carnegie Mellon, American Psychological Association, Harvard University, Catalyst, CNBC
Stripping people from their livelihoods is the most consequential action a company can take — and an inherently painful one, at that. While there might not be a good way to let employees go, there are a lot of bad ways to do it. Some, such as Google, have conducted layoffs by email. But the harshness of recent layoffs suggests that any managerial empathy workers gained during the depths of the pandemic was short-lived. That's why it's understandable that workers are angry about the way layoffs have been handled, Taylor added.
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