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Last week, DoorDash warned customers that no-tip orders might result in slower food deliveries. Some Dashers, or drivers, said the new prompt was another example of DoorDash asking customers to subsidize driver pay. AdvertisementAdvertisementDoorDash is warning customers who don't tip with a prompt that tells them orders might be slower. Many people said DoorDash, not customers, should pay drivers better wages. In June, DoorDash started sending tip "nudges" to customers, reminding them that they could increase tips for 30 days after a delivery.
Persons: DoorDash, Sergio Avedian, Guy, , Zach Snider, Snider, Dashers, he's, Meredith Sandland, Sandland, Carl Orsbourn, Kim'ssidemoneyplans Organizations: Service, YouTube Locations: Los Angeles, Washington, Jersey, Orange County , California
Restaurants are in an uproar over a 99-cent fee that Toast has begun charging online customers. Instead, you might have to fault the restaurant's digital ordering tech provider, Toast. Toast, which works with 85,000 restaurants in the US, is charging consumers a 99-cent fee for online orders over $10. "If that's a $10 order, that's a 10% increase. That's a big whack of an increase if you ask me," Orsbourn said recently in his podcast, "The Digital Restaurant."
Persons: Toast, Grant Austin, Freddy J's, Baglesbyjarre, Tony Naser, Gil Brucken, Will Toast, Carl Orsbourn, Orsbourn Organizations: Service, Fox Business, Twitter Locations: Wall, Silicon, Jersey, Massachusetts
Domino's is using Google Maps tech to launch Pinpoint Delivery. Domino's has seen a slowdown in its delivery business due to inflationary pressures on customers. The pizza chain, which bills itself as a tech chain that happens to sell pizza, is leveraging Google Maps technology to deliver pizzas to locations without addresses, such as parks, beaches, and baseball fields. Domino's is leveraging Google Maps tech for Pinpoint Delivery. There's no extra cost for Pinpoint Delivery, which comes as inflationary pressures have hurt Domino's delivery business.
Persons: Domino's, , Christopher Thomas, Moore, Carl Orsbourn, Sandeep Reddy, Reddy Organizations: Google, Service, Oppenheimer, Commerce, NPD
Rising labor and commodity costs put a squeeze on restaurants in 2022. Insider's 2022 foodtech power players are helping restaurants elevate their digital business. But sunny skies turned stormy in 2022 as the restaurant industry faced headwinds tied to market volatility, a labor shortage, and record inflation. Ghost kitchens, virtual brands, and online-ordering startups are now morphing to survive and stay relevant post-lockdown. Insider's 2022 list spotlights foodtech leaders who are helping restaurants take their digital business to the next level as they face a looming recession.
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