Ticketmaster badly botched its sale of Taylor Swift tour tickets last week. Facing endless questions and concerns over the chaos that ensued during presales for Swift's upcoming Eras Tour, fans gathered on social media not just to commiserate, but to take action. How Ticketmaster's chaotic handling of the Eras Tour presale may lead to its undoingSwift fans shared screenshots of the long queues for tickets. "And I know that sounds stupid to people who don't love Taylor Swift the way that a lot of us do. The momentum may be thanks to her Eras Tour, but this is about holding a monopoly accountable.

---