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☆ Creator merchandise company Spring has been hit with 7 lawsuits this year
▼ + stars: | 2023-09-08 | by ( Sydney Bradley | Amanda Perelli | ) www.businessinsider.com time to read: +6 min

Merch company Spring has been hit with numerous lawsuits this year. The creator merchandise company Spring has been hit with a slew of lawsuits this year following the sale of its assets, in late 2022, to the software company Amaze. Spring, as a company, still exists but has been effectively defunct since the asset sale. That hasn't stopped the lawsuits against Spring (formerly known as Teespring) from piling up, however. Since January, Spring has been sued by several vendors and business partners, with global shipping company DHL being the latest to sue the company.

Persons: Amaze, Ty Huls, Huls, Spring, et, Broder Bros, It's, Evan Stites, Clayton, Chris Lamontagne, Annelies Jansen, OpenAI's Sam Altman, Jansen, What's, Michael Curtiss Organizations: DHL, Spring, Washington State Department of Revenue, DHL Ecommerce, Inc, Teespring Inc, Trade Credit Insurance Inc, Al, Former Spring, Amaze, Amaze Holding, Amaze Software Inc, Software Locations: Amaze, Teespring, Spring, WilliamsMarston

Eva Marie Uzcategui | Bloomberg | Getty ImagesIt's not your imagination: Companies are getting stingier with customer rewards. Raising the barSome of the biggest shifts in customer perks have come in the airline industry. At many retailers, customers must now pay a return fee if they want to ship back unwanted clothing, shoes or other items. "To drive that online demand, free shipping and free returns were put in place, but now we all know it costs significant money," he said. Both companies aim to make sure membership isn't shared with people who aren't paying, particularly as the companies chase new avenues of growth.

Persons: Eva Marie Uzcategui, Dunkin, Cowen, David Garfield, Yuping Liu, Stephanie Keith, Marshal Cohen, Circana, Nordstrom, Christopher Dilts, Kohl's, Macy's, they're, Amit Sharma, Heidi Isern, Levi Strauss, Ann Taylor, Crocs, Brooks, reining Organizations: Brickell City Centre, Bloomberg, Getty, Retailers, Ross, uptick, American Airlines, Delta Air Lines, United Airlines, Old Dominion, Strome School of Business, LaGuardia, American Express, American, IRI, NPD, Urban Outfitters, Abercrombie, Fitch, Nordstrom, Amazon, Foods, Netflix, Costco Locations: Brickell, Miami , Florida, Queens, New York, Delta, Schaumburg , Illinois

☆ Free shipping as we knew it is over
▼ + stars: | 2023-07-11 | by ( Yeji Jesse Lee | ) www.businessinsider.com time to read: +4 min

Most online shoppers have come expect free shipping, according to a recent survey. It says companies like Macy's and Abercrombie & Fitch have raised their free shipping minimums online. Free shipping "wasn't going to last, and finally the party is over," Satish Jindel, president of shipping data company ShipMatrix, told the Journal. According to data from shipping technology firm Shippo, nearly two-thirds of Americans said they wouldn't buy something online without free shipping. "Having some type of free shipping option is now a permanent expectation," Krish Iyer, vice president of strategic partnerships at shipping software company Auctane, told Insider earlier this year.

Persons: Fitch, Narvar, Satish Jindel, minimums, Krish Iyer Organizations: Service, Privacy, Wall Street Journal, Retailers, Abercrombie, Amazon, Amazon Prime, Insider Intelligence, Carriers, UPS, FedEx, DHL Locations: Wall, Silicon, Narvar

☆ Get ready to pay up to $10 for making a return, as more companies charge fees for shipping an item back
▼ + stars: | 2023-05-11 | by ( Sindhu Sundar | ) www.businessinsider.com time to read: +2 min

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey. It's becoming more common for customers returning products to shoulder shipping fees. Several major retailers have referenced shipping fees for returns, including H&M, which states that "Shipping and handling costs are not refundable." J.Crew notes on its website that customers shipping gift returns will see a $7.50 charge in their refund, while JCPenney states that shipping returns cost $8.

☆ Over 60% of people who shop online are 'bracketing' their online purchases — and it's creating a logistical nightmare for retailers
▼ + stars: | 2022-11-28 | by ( Avery Hartmans | ) www.businessinsider.com time to read: +6 min

"Bracketing" is the practice of buying the same item online in multiple sizes or colors. It's increased with the rise of e-commerce: 63% of shoppers reported bracketing in a 2022 survey. With the holiday shopping season in full swing, retailers are bracing for what at this point is practically an e-commerce tradition: bracketing. Bracketing is especially prevalent when retailers offer free shipping and free returns because customers deem the practice low risk. Bracketing probably isn't a totally fixable problem, but there are some ways retailers can prevent customers from making so many returns.

☆ Meet 16 top reverse-logistics leaders tackling retail's $761 billion e-commerce returns problem
▼ + stars: | 2022-07-15 | by ( Emma Cosgrove | ) www.businessinsider.com time to read: +19 min

Becca Meinz, the vice president of end-to-end supply chain at Best BuyBecca Meinz is the vice president of the end-to-end supply chain for Best Buy. Steve Lewis, the senior vice president of commercial strategy at GXOSteve Lewis is the senior vice president for commercial strategy at GXO. Kraig Foreman, the president of e-commerce at DHL Supply Chain North AmericaKraig Foreman is the president of e-commerce at DHL Supply Chain North America. Eduardo Vilar, the senior vice president of merchant solutions at AffirmEduardo Vilar is the senior vice president of merchant solutions at Affirm. Glen Sutton, the executive vice president at Ceva LogisticsGlen Sutton is an the executive vice president at Ceva Logistics.

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