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☆ Starbucks Reinvented How It Runs Its Cafés to Cut Down on Wait Times
▼ + stars: | 2024-07-31 | by ( Adam Rogers | ) www.businessinsider.com time to read: +7 min

Called the "Siren Craft System," it overhauls the workflow at some 10,000 of its coffeehouses in an effort to reduce inefficiency, speed up orders, and boost customer satisfaction. Every fast-food outlet, Starbucks cafés included, is a little factory. The new system instructs baristas to push cold drinks down in the queue in favor of hot ones. But the fact is, the cold drinks also take longer to make. The higher-grossing cold drinks take so long to make, in fact, that they're actually pretty low-margin.

Persons: you've, overachievers, Siren Craft, cranking, Michelle Eisen, baristas, they're, Craft, it's, They'll, It's, Eisen, Adam Rogers Organizations: —, Dutch Bros, Starbucks, Boeing, Google, Business Locations: America, Wells Fargo

☆ A major shift at Starbucks has changed its personality
▼ + stars: | 2024-07-19 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +9 min

Employees who brewed and served Starbucks coffee, whom Starbucks called baristas, handwrote customers’ names on their drink orders. But Starbucks’ business has transformed, and it has struggled to maintain its identity as that third place along the way. In some stores, customers complained online that Starbucks pulled out comfortable chairs and replaced them with hard wooden stools. Mobile ordering was another major step in Starbucks’ road to becoming primarily a take-away business. Starbucks also is opening 2,000 new stores, including traditional Starbucks locations, pick-up stores, delivery-only stores and drive thru-only locations.

Persons: Howard Schultz, ” Schultz, “, Stephen Brashear, Michelle Eisen, ”, ” Eisen, Laxman Narasimhan, — it’s, Schultz, Tim Boyle, Wall, Tom Cook, Casey, “ It’s, Cook, ” ‘, Michael Casey, Alex Wong, Joe Pine, Eisen Organizations: New, New York CNN, Starbucks ., Starbucks, Employees, Getty, Starbucks Workers, LinkedIn, Mobile, Horizons, Harvard Business Locations: New York, America, Buffalo , New York, United States, North America, U.S, Newsmakers, Buffalo

☆ Starbucks is set to resume union negotiations as it confronts issues at its stores
▼ + stars: | 2024-05-28 | by ( Kate Rogers | ) www.cnbc.com time to read: +7 min

Spencer Platt | Getty ImagesWhen Starbucks and its baristas union resume contract bargaining this week, workers may have renewed momentum at their backs — courtesy of the company's own CEO. Narasimhan, in prepared remarks to Wall Street analysts, cited some of the challenges that union workers have been highlighting in their bid for better working conditions. For Workers United, the union behind the Starbucks organizing, his admission that more could be done was promising. Starbucks and the union are meeting to continue working on the framework that will inform every single-store contract moving ahead. There has been another call for change at Starbucks stores that may carry weight at the negotiating table.

Persons: Spencer Platt, Laxman Narasimhan, we're, Narasimhan, CNBC's, Kevin Johnson, baristas, Michelle Eisen, Eisen, we've, Howard Schultz, Schultz, Howard Organizations: Getty, Starbucks, Wall Street, U.S, Workers United, Staffing, CNBC Locations: New, Buffalo , New York, Buffalo

☆ Starbucks new CEO wants senior leaders to work in stores. Every leader should follow suit.
▼ + stars: | 2023-04-10 | by ( Avery Hartmans | ) www.businessinsider.com time to read: +7 min

Former Walmart CEO Greg Foran used to visit stores every week to observe factors like customer service, inventory levels, in-stock levels, and assortment. Fewer retail CEOs got their start working in storesLowe's CEO Marvin Ellison started his retail career as a Target security guard. Others went through management-training programs operated by department stores. As department stores started facing stiff competition from specialty stores, they scrambled to cut costs. These days, finding a qualified retail CEO seems like one of the hardest jobs to fill, with many companies looking outside the retail industry.

☆ Starbucks' new CEO plans to spend time working at his company's coffee shops. Here's why every retail leader should take a shift on the sales floor.
▼ + stars: | 2023-04-03 | by ( Avery Hartmans | ) www.businessinsider.com time to read: +7 min

Former Walmart CEO Greg Foran used to visit stores every week to observe factors like customer service, inventory levels, in-stock levels, and assortment. Fewer retail CEOs got their start working in storesLowe's CEO Marvin Ellison started his retail career as a Target security guard. David Swanson/ReutersOf course, times have changed — in the past, many retail CEOs got their start at the store level. As department stores started facing stiff competition from specialty stores, they scrambled to cut costs. These days, finding a qualified retail CEO seems like one of the hardest jobs to fill, with many companies looking outside the retail industry.

☆ 'I'd really prefer it if he stayed out of our way': Starbucks union organizers lash out at CEO's promise to work behind the counter
▼ + stars: | 2023-03-25 | by ( Aidan Pollard | ) www.businessinsider.com time to read: +2 min

Starbucks' new CEO Laxman Narasimhan announced he'll spend a half-day every month pulling coffees. Seven Starbucks stores announced they have begun the unionization process Thursday. During the annual Starbucks shareholder meeting Thursday, Starbucks Workers United announced seven new stores had filed for union elections. Workers at those stores said they hope the move shows that the labor movement at Starbucks isn't lost on Middle America. "Union Starbucks partners are here to stay."

☆ New Starbucks CEO plans to pull barista shifts in stores every month
▼ + stars: | 2023-03-23 | by ( Danielle Wiener-Bronner | ) edition.cnn.com time to read: +4 min

New York CNN —Starbucks’ new CEO Laxman Narasimhan teased his plan for the company in a letter to employees. It includes working in Starbucks stores as a barista once a month. “Critically, we will reinvigorate our culture around what it means to be a partner at Starbucks,” Narasimhan continued. Starbucks employees react and cheer at the sound of honking motorists supporting them in a nationwide strike at the Starbucks at 1601 W. Irving Park Road on Dec. 16, 2022, in Chicago. Schultz, who remains on Starbuck’s board, is scheduled to testify about Starbucks’ labor practices during a Senate hearing next week.

☆ Starbucks displayed ‘egregious and widespread misconduct’ in union fight, judge says
▼ + stars: | 2023-03-01 | by ( Danielle Wiener-Bronner | ) edition.cnn.com time to read: +3 min

New York CNN —Starbucks has displayed “egregious and widespread misconduct” in its dealings with employees involved in efforts to unionize Buffalo, New York, stores, a National Labor Relations Board judge said in an order Wednesday. Starbucks workers attend a rally as they go on a one-day strike outside a store in Buffalo, New York, November 17, 2022. “I don’t think a union has a place in Starbucks,” Schultz recently told CNN’s Poppy Harlow. But we as a company have a right also to say, we have a different vision that is better,” he said. “This is truly a historic ruling,” Gary Bonadonna Jr., manager of the Rochester Regional Joint Board of Workers United, SEIU, said in a statement issued by Starbucks Workers United.

☆ Starbucks union starts three-day strike at 100 stores
▼ + stars: | 2022-12-16 | by ( Chris Isidore | Cnn Business | ) edition.cnn.com time to read: +1 min

New York (CNN) About 100 Starbucks stores across America will be on strike for the next three days, as the union attempts to turn up the pressure in it year-long battle with the coffee retailer. This is the second widespread strike by Starbucks Workers United, which staged a one-day strike in November on the day that Starbucks had it "red cup day" promotion, giving away reusable holiday cups. The union said it has so far won votes at 270 Starbucks stores. "We're demanding fair staffing, an end to store closures, and that Starbucks bargain with us in good faith." And it has blamed the union for the lack of progress at the bargaining table.

☆ Here's a map of Starbucks stores that voted to unionize
▼ + stars: | 2022-12-09 | by ( Amelia Lucas | ) www.cnbc.com time to read: +4 min

A year ago, workers at a Starbucks store in Buffalo, New York, voted to unionize, a first for the chain. In the past year, more than 260 Starbucks stores have voted in favor of unionizing, giving the union a win rate of 80%, according to data from the National Labor Relations Board. In April, as the union movement continued to gain steam, Starbucks CEO Kevin Johnson announced he would retire. Starbucks has also fired organizers for unrelated infractions, closed a handful of union stores and withheld higher pay and enhanced benefits from baristas at unionized locations. Cathy Creighton, director of Cornell University's Industrial and Labor Relations branch in Buffalo, said that companies often use delay tactics to frustrate unions and take away momentum.

☆ Starbucks U.S. workers at 100 stores hold one-day walkout
▼ + stars: | 2022-11-17 | by ( Hilary Russ | ) www.reuters.com time to read: +2 min

NEW YORK, Nov 17 (Reuters) - Workers at more than 100 U.S. company-owned Starbucks locations are striking for one day on Thursday to protest what they say is illegal retaliation against their union organizing. The walkout comes on the one day each year that Starbucks gives away reusable, red, holiday-themed cups to customers with coffee purchases. The workers say they are underpaid and don't have consistent schedules. They are also protesting firings, store closures and other actions they say are illegal retaliation by Starbucks against them for unionizing. The union handed out its own version of the red cups, but with its Starbucks Workers United design.

☆ Starbucks U.S. workers at 100 stores plan one-day walkout
▼ + stars: | 2022-11-17 | by ( Hilary Russ | ) www.reuters.com time to read: +1 min

NEW YORK, Nov 17 (Reuters) - Workers at more than 100 U.S. company-owned Starbucks locations plan to strike for one day on Thursday to protest what they say is illegal retaliation against their union organizing. The walkout comes on the one day each year that Starbucks gives away reusable, red, holiday-themed cups to customers with coffee purchases. The workers say they are underpaid and don't have consistent schedules. They are also protesting firings, store closures and other actions that they say are illegal retaliation by Starbucks against them for unionizing. After they walk off the job on Thursday, the unionized employees plan to hand out their own version of the red cups - but with their Starbucks Workers United design.

☆ About 2,000 Starbucks workers stage one-day strike at more than 100 stores
▼ + stars: | 2022-11-17 | by ( Chris Isidore | ) edition.cnn.com time to read: +3 min

New York CNN Business —More than 2,000 employees at 112 Starbucks locations are set to go on a one-day strike Thursday, according to the union which has been organizing stores for the last year. The union says it is striking to protest the retaliation taken against union supporters nationwide. It’s not clear how many of the stores affected by Thursday’s action will be able to stay open during the strike. The union is calling its strike a “Red Cup Rebellion” and is handing out red Starbucks Workers United union cups to customers instead. The NLRB filing said that there had been a “number and pattern of Starbucks’ unfair labor practices … particularly discharges” against union supporters at it stores.

☆ These baristas are leading a nationwide campaign to unionize Starbucks. It came at a cost
▼ + stars: | 2022-11-02 | by ( Chris Isidore | ) edition.cnn.com time to read: +13 min

Since then workers at 243 other stores spread over 38 states have voted to join Starbucks Workers United — that’s more than five stores a week. Still, most of the fired workers nationwide remain off the job, including Tambellini. “The pizza place next door [to the Starbucks store I worked at] offered me a job almost immediately,” said Tambellini. Starbucks employees and supporters react as votes are read during a union-election watch party in Buffalo, New York. The Starbucks workers are really demonstrating that it’s possible to unionize in an industry where it was thought of as impossible to organize, due to high turnover and a large percentage of young people,” he said.

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