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Search resuls for: "Lisa Bannon"


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☆ Can AI Do Empathy Even Better Than Humans? Companies Are Trying It.
  + stars: | 2023-10-07 | by ( Lisa Bannon | ) www.wsj.com   time to read: 1 min
This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com. https://www.wsj.com/tech/ai/ai-empathy-business-applications-technology-fc41aea2
Persons: Dow Jones
☆ Artificial Empathy Is Coming. Are You Ready for Emotions From AI?
  + stars: | 2023-10-07 | by ( Lisa Bannon | ) www.wsj.com   time to read: 1 min
This copy is for your personal, non-commercial use only. Distribution and use of this material are governed by our Subscriber Agreement and by copyright law. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800-843-0008 or visit www.djreprints.com. https://www.wsj.com/tech/ai/ai-empathy-business-applications-technology-fc41aea2
Persons: Dow Jones
☆ AI in the Workplace Is Already Here. The First Battleground? Call Centers
  + stars: | 2023-02-18 | by ( Lisa Bannon | Photographs Elijah Nouvelage For The Wall Street Journal | ) www.wsj.com   time to read: 1 min
CHATTANOOGA, Tenn.—Johnathan Bragg has always looked at his job selling home-repair insurance the same way an artist looks at a canvas. “I got this road map in my head of what it looks like when you’re delivering world-class customer service—what triggers people, what makes people trust you,” Mr. Bragg said. “It’s like when da Vinci was painting.”
☆ AI in Your Workplace: Efficient, Bossy, Dehumanizing
  + stars: | 2023-02-18 | by ( Lisa Bannon | Photographs Elijah Nouvelage For The Wall Street Journal | ) www.wsj.com   time to read: 1 min
CHATTANOOGA, Tenn.—Johnathan Bragg has always looked at his job selling home-repair insurance the same way an artist looks at a canvas. “I got this road map in my head of what it looks like when you’re delivering world-class customer service—what triggers people, what makes people trust you,” Mr. Bragg said. “It’s like when da Vinci was painting.”
☆ Education Department to Review Deals Between Colleges and Online Degree Programs
  + stars: | 2023-02-15 | by ( Lisa Bannon | ) www.wsj.com   time to read: 1 min
Democratic lawmakers have called on the Education Department to strengthen its oversight of deals between universities and online program managers. The Education Department on Wednesday said it would review whether a controversial 2011 provision that allows universities to share their tuition revenue with for-profit online education companies might contribute to rising student debt. The department also issued guidance to require universities to disclose more details about deals with companies that provide their online degree programs.
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