KKR built a new client portal to replace a legacy one built using vendor tech.
KKR had a problem with its client portal.
When clients faced issues with the portal, KKR had no visibility into what was causing the problem and could only open a ticket with the vendor, he said.
In 2020, KKR embarked on a total rebuild of its client portal, which eventually launched in the summer of 2021.
The new portal was built on AWS, where KKR has already moved much of its technology and infrastructure.
Persons:
Leo Bogdanov, KKR's, Bogdanov, Serverless, it's, Axel Springer
Organizations:
KKR, Amazon Web Services, AWS
Locations:
Axel