Power released its annual 2024 North America Airport Satisfaction Study, ranking the mega airports across North America.
Mega airports are defined as those with 33 million or more passengers per year.
The study was fielded from August 2023 through July 2024 and airports were measured based on a 1,000-point scale of overall customer satisfaction.
Managing Director of Travel, Hospitality, Retail and Customer Service, tells CNBC Make It this year's study found that airports are swamped with travelers and that most airports have regained their passenger volumes from before the covid-19 pandemic.
"There seems to be no slack in demand and airports are, in general, doing a little bit of a better job of making people satisfied, mostly with food and beverage," he says.
Persons:
Michael Taylor, Sr
Organizations:
Service, CNBC
Locations:
North America