But as process automation increases, there's a very real threat that outsourcing companies will gradually lose this original cost advantage: Robots can do it cheaper. Most significantly, third-party digital services providers are now using AI to augment the workforce, allowing employees to focus on higher-value tasks. Clearly, AI is accelerating a transition from low value-added, volume-driven digital services to more sought-after, complex, and creative higher-level digital services such as Knowledge Process Outsourcing and Information Technology Outsourcing. Digital services outsourcing just got better, and AI is responsible. Learn more about the global digital services sector in Jamaica.

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Persons: Statista Organizations: Outsourcing, Information Technology Outsourcing, Insider Studios Locations: Jamaica