Hilary Hattenbach and her husband, Jared, became Airbnb superhosts after guests gave good reviews. To make it a success, they priced it low, furnished it enthusiastically, and learned on the fly. Airbnb charges guests a 14% service fee and hosts a 4% fee. Originally, we'd low-balled the cleaning fee because we'd resolved to do the cleaning to save money. When the pandemic hit in early 2020, we took in former Airbnb guests for what was initially a six-month lease that was ultimately extended.

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