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Top related persons:
Howard Grosfield - 2 Mr - 1 Grosfield - 1 AmEx - 1 Delta - 1 it's - 1 Ed Bastion - 1 Bastion - 1
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Resy Tock Chicago New York Delta Hawaii , Alaska Mexico Caribbean
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American Express - 2 Express - 1 Delta - 1 Air Lines - 1 New - 1 Delta Air Lines - 1 U.S . Consumer Services - 1

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2 mentions found


☆ American Express Buys Tock to Pursue Customers Shelling Out on Dining
  + stars: | 2024-06-21 | by ( Emily Schmall | More About Emily Schmall | ) www.nytimes.com   time to read: +1 min
The credit card giant American Express has acquired Tock, a restaurant reservation and event management company, from the digital commerce platform Squarespace for $400 million, American Express said on Friday. The purchase of the reservation system in an all-cash deal shows that American Express is continuing its pursuit of the market for dining-related services, especially after its acquisition in 2019 of Resy, a rival of Tock, which is based in Chicago. The credit card company is acting on insights that its customers are spending prodigiously on eating out, it said in a statement. Restaurants were a growing spending category for American Express cardholders, reaching a “high watermark” of $100 billion in transactions in 2023, Howard Grosfield, president of the U.S. consumer services division, said in an interview on Friday. “The passion and interest in dining and dining-related experiences just continues to grow,” Mr. Grosfield said.
Persons: Howard Grosfield, Mr, Grosfield Organizations: Express, American Express Locations: Resy, Tock, Chicago
☆ AmEx Tries to Win Over Grumpy Delta Customers With Revamped SkyMiles Credit Cards
  + stars: | 2024-02-01 | by ( Associated Press | Feb. | At A.M. | ) www.usnews.com   time to read: +3 min
NEW YORK (AP) — American Express rolled out several updates to its Delta SkyMiles credit cards Thursday that will give additional benefits to users, part of efforts to soothe sore Delta Air Lines customers who have considered abandoning the airline after last year’s SkyMiles loyalty fiasco. AmEx customers get access to Delta's airport lounges and are able to transfer their Membership Rewards points to Delta, among other benefits. To give a sense of scale, Delta CEO Ed Bastion told investors in June that roughly 1% of the entire U.S. economy is spend on Delta's credit cards. So, when Delta made alterations to its SkyMiles loyalty program last year, it was largely seen by Delta customers as a watering down of its program, and it caused turbulence between the two companies. Part of those changes required Delta customers to spend large sums of money on airfare or on the Delta credit card to be given elite status on the airline.
Persons: AmEx, Delta, it's, Ed Bastion, Bastion, “, Howard Grosfield Organizations: Delta, Air Lines, New, Delta Air Lines, American Express, U.S . Consumer Services Locations: New York, Delta, Hawaii , Alaska, Mexico, Caribbean, Central America, Atlanta, AmEx
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