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The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Eilam said Enlighten AI "dramatically improves" productivity and efficiency for customer-experience teams by automating many labor-intensive tasks, such as note-taking during customer-service calls. Enlighten Autopilot, one of the products within NICE's Enlighten AI for CX repository, enhances self-service with an AI-powered virtual assistant. Many existing customers are adding Enlighten AI to their portfolios, and NICE is attracting new customers with its AI capabilities. The organization implemented Enlighten AI to monitor 100% of its customer interactions and gather insights about the behaviors influencing customer sentiment.
Persons: , We've, Barak Eilam, Eilam, Copilot, What's Organizations: NICE, Service, Neptune Intelligence Computer Engineering, Business, Republic Services, Open Network Exchange, ONE, BI Locations: Hoboken , New Jersey
... Read moreSummaryCompanies Crucial tech sector hit by judicial reform crisisStartup funding falls 70%, emigration increasingTech execs take lead in opposing reformJERUSALEM, July 12 (Reuters) - A leading Israel investor on Wednesday predicted that the country's vital tech sector would recover quickly from its current funding downturn, in part by fighting a government judicial reform plan many blame for scaring away investment. A key driver of economic growth in Israel, the tech sector saw its funding hit last year by the global economic slowdown. "The big inventors are the warriors of democracy," Margalit told Reuters on the sidelines of a JVP Climate Tech conference. While the tech sector needs a stable Israeli economy, the economy needs a strong tech sector, which accounts for 14% of jobs and almost a fifth of gross domestic product. The fall off in tech funding has been a major factor in the weakening of the shekel , analysts say.
Persons: Erel Margalit, Benjamin Netanyahu's, Margalit, Barak Eilam, Eynat Guez, Israel's shekel, Steven Scheer, Conor Humphries Organizations: Jerusalem Venture Partners, AccorHotels Arena, Tech, Labour Party, Reuters, JVP Climate Tech, NICE, Tel, Thomson Locations: Paris, France, JERUSALEM, Israel, Israel's, Tel Aviv
[1/4] Israelis protest against Prime Minister Benjamin Netanyahu's new right-wing coalition and its proposed judicial reforms to reduce powers of the Supreme Court, in Tel Aviv, Israel January 21, 2023. Israeli tech isn't going anywhere. FIDUCIARY RESPONSIBILITYIn a country rife with divisions over the conflict with the Palestinians and matters of synagogue and state, Israel's tech sector has generally stayed out of sensitive political debates. For some of those running tech businesses in Israel the judicial reforms plans may have tipped the scales. Additional reporting by Rami Amichay and Emily Rose in Tel Aviv; Writing by Maayan Lubell; Editing by James Mackenzie and Alexander SmithOur Standards: The Thomson Reuters Trust Principles.
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