Read previewSelf-checkout might make shoppers feel less loyal to a store, according to new research. One asked shoppers about their recent grocery-buying habits, including whether they used a self-checkout kiosk or were rung up by a human employee. In it, some shoppers read a short passage about how doing something themselves is rewarding before paying for groceries using self-checkout. But technology aimed at catching shoplifters using self-checkout has caused confrontations between Walmart employees and innocent customers, Business Insider reported. Do you work at a store with self-checkout and have a story idea to share?

---

Persons: —, Yanliu Huang, Farhana Nusrat, Huang, Nusrat, She's, Todd Vasos Organizations: Service, Business, Kroger, Costco, Drexel University's LeBow College of Business, Drexel, University of San, Walmart Locations: University of San Diego, Albuquerque , New Mexico