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☆ SpaceX Starlink has 2,500 airplanes under contract after United megadeal, director says
▼ + stars: | 2024-09-17 | by ( Michael Sheetz | In Michaeljsheetz | ) www.cnbc.com time to read: +4 min

A Starlink terminal installed on a Hawaiian Airlines aircraft. Hawaiian AirlinesPARIS — SpaceX nearly doubled its backlog of Starlink in-flight Wi-Fi orders with last week's United Airlines deal, a company director said Tuesday. Last week, United said it will outfit its more than 1,000 planes with Starlink and won't charge customers for the Wi-Fi. SpaceX has previously announced in-flight deals and has started service with Hawaiian Airlines , Qatar Airways, Japan's Zipair, Latvia's airBaltic and semi-private charter airline JSX. Nick Galano, SpaceX director of Starlink Aviation Sales and Partnerships, center, speaks at the World Space Business Week conference in Paris on Sept. 17, 2024.

Persons: Nick Galano, United, Gogo, Japan's, Latvia's, Galano, SpaceX, Michael Sheetz Galano, Glenn Latta, Latta, We've Organizations: Hawaiian Airlines aircraft, Hawaiian Airlines PARIS, SpaceX, United Airlines, IFC, Starlink's, Viasat, Panasonic, Thales, Hawaiian Airlines, Qatar Airways, Starlink Aviation, CNBC, Delta Air Lines, Delta Locations: Paris, United

☆ Flights are getting more expensive again as airlines scale back their growth plans
▼ + stars: | 2024-09-12 | by ( Leslie Josephs | ) www.cnbc.com time to read: +1 min

Alaska Airlines on Thursday raised its third-quarter profit forecast to a range of $2.15 to $2.25 per share from a previous outlook of no more than $1.60 per share. It also said it expects unit revenue to rise by as much as 2% after previously estimating flat to "positive" unit revenue. Delta has said it expected a $500 million hit from the outage and its aftermath, when it canceled some 7,000 flights. Alaska said it had a tailwind from the outage, which affected Delta customers more than those on other airlines. Delta's president, Glen Hauenstein, told a Morgan Stanley conference on Thursday that Delta isn't seeing a lingering impact on bookings from the outage.

Persons: Glen Hauenstein, Morgan Stanley Organizations: Alaska Airlines, Delta Air Lines Locations: Alaska

☆ Delta chief operations officer departing for another company after just over a year on the job
▼ + stars: | 2024-08-23 | by ( Leslie Josephs | ) www.cnbc.com time to read: +1 min

Delta Air Lines ' chief operating officer is leaving at the end of the month, the company said in a securities filing on Friday. CEO Ed Bastian said in an employee memo that Chief Operations Officer Mike Spanos is taking a job at another company. Delta doesn't plan to replace Spanos, Bastian said. Instead, John Laughter, the chief of operations and president of Delta's TechOps maintenance-and-overhaul unit, and Allison Ausband, chief customer experience officer, will report to Bastian. Spanos joined Delta in May 2023 and previously held the role of CEO at Six Flags Entertainment and executive positions at PepsiCo .

Persons: Ed Bastian, Mike Spanos, Bastian, Spanos, John Laughter, Allison Ausband Organizations: Delta Air Lines, Delta, Microsoft, Six Flags Entertainment, PepsiCo Locations: Delta

☆ Delta says chaos after CrowdStrike outage cost it $380 million in revenue
▼ + stars: | 2024-08-08 | by ( Leslie Josephs | ) www.cnbc.com time to read: +2 min

A Delta Airlines Airbus A319-114 aircraft taxis at Los Angeles International Airport after arriving from Las Vegas on May 5, 2024 in Los Angeles, California. Delta Air Lines on Thursday said last month's CrowdStrike outage and subsequent mass flight cancellations cost it some $550 million and reiterated that it is pursuing damages against the company as well as Microsoft . Delta struggled more than its competitors to recover from the July 19 outage, which took millions of Windows-based machines offline around the world. "Since the incident, our people have returned the operation to an industry-leading position that is consistent with the level of performance our customers expect from Delta." The U.S. Department of Transportation last month said it is investigating Delta's response to the outage and flight cancellations.

Persons: Ed Bastian, CrowdStrike Organizations: Delta Airlines Airbus, Los Angeles International Airport, Delta Air Lines, Microsoft, Delta, U.S . Department of Transportation Locations: Las Vegas, Los Angeles , California, Atlanta

☆ CrowdStrike responds to Delta accusations, calls narrative 'misleading'
▼ + stars: | 2024-08-08 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailCrowdStrike responds to Delta accusations, calls narrative 'misleading'CNBC's Kate Rooney joins 'Fast Money' to talk CrowdStrike's response to Delta's accusations over outage.

Persons: CrowdStrike, Kate Rooney

Mark Cheffo, a Dechert partner representing Microsoft, sent a letter Tuesday to attorney David Boies of Boies Schiller Flexner. Boies represents Delta and had sent letters on behalf of the airline to CrowdStrike and Microsoft. Cheffo wrote in his response that Microsoft empathizes with Delta and its customers on the impact of the CrowdStrike incident. Cheffo wrote that Microsoft offered to help Delta for free. Cheffo described a letter on July 22, from Microsoft to a Delta employee, offering help.

Persons: Ed Bastian, CNBC's, Mark Cheffo, David Boies, Boies Schiller, Boies, Hossein Nowbar, Cheffo, Delta, Satya Nadella, Bastian, CrowdStrike, George Kurtz Organizations: Microsoft, Delta Air Lines, Delta, IBM, Web Services Locations: Boies, Delta, Atlanta

Travelers wait in line, as a flight board shows delays, on the check-in floor of the Delta Air Lines terminal at Los Angeles International Airport (LAX) on July 23, 2024 in Los Angeles, California. CrowdStrike on Sunday said Delta Air Lines had rejected onsite help during last month's massive outage that sparked thousands of flight cancellations. Delta CEO Ed Bastian told CNBC's "Squawk Box" last week that the mass cancellations following the outage, which occurred at one of the busiest times of the year, cost the company about $500 million, including customer compensation. In response, Michael Carlinsky, CrowdStrike lawyer and co-managing partner at Quinn Emanuel Urquhart & Sullivan wrote to Delta's lawyer David Boies on Sunday that Delta's litigation threats "contributed to a misleading narrative that CrowdStrike is responsible for Delta's IT decisions and response to the outage." He said CrowdStrike's CEO George Kurtz reached out to Bastian to "offer onsite assistance, but received no response."

Persons: CrowdStrike, Ed Bastian, CNBC's, Bastian, Boies Schiller, Michael Carlinsky, Quinn Emanuel Urquhart, Sullivan, David Boies, George Kurtz Organizations: Delta Air Lines, Los Angeles International Airport, Microsoft Locations: Los Angeles , California

☆ CrowdStrike is denying Delta's claims it was to blame for thousands of flight disruptions
▼ + stars: | 2024-08-05 | by ( Nora Redmond | ) www.businessinsider.com time to read: +1 min

CrowdStrike denies Delta's claims that the firm is responsible for thousands of flight disruptions. CrowdStrike wrote in a letter that it "strongly rejects" the airline's allegations. Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Go to newsletter preferences Thanks for signing up! download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy .

Persons: CrowdStrike, Delta's, Ed Bastian, —, Michael Carlinsky, Quinn Emanuel Urquhart, Sullivan Organizations: Service, Delta Air Lines, Business Locations: Delta, Texas

☆ CrowdStrike is sued by fliers after massive outage disrupts air travel
▼ + stars: | 2024-08-05 | by ( ) www.cnbc.com time to read: +2 min

Travelers wait to board their delayed flight at the Hartsfield-Jackson Atlanta International Airport on July 23, 2024 in Atlanta, Georgia. CrowdStrike 's legal troubles from last month's massive global computer outage deepened on Monday, as the cybersecurity company was sued by air travelers whose flights were delayed or canceled. CrowdStrike said in a statement: "We believe this case lacks merit and we will vigorously defend the company." Delta faces a U.S. Department of Transportation probe into why it needed more time than rivals to recover from the outage. Monday's case is del Rio et al v CrowdStrike Inc, U.S. District Court, Western District of Texas, No.

Persons: CrowdStrike Organizations: Hartsfield, Jackson Atlanta International Airport, Southwest Airlines, Delta Air Lines, Austin, U.S . Department of Transportation, CrowdStrike Inc, Western District of Locations: Atlanta , Georgia, Austin , Texas, Atlanta, Rio et, Western District, Western District of Texas

Ed Bastian, chief executive officer of Delta Air Lines Inc., during an interview in New York, US, on Monday, Nov. 7, 2022. Bastian said that he sees 'strong demand' for flights carrying into 2023. Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million. The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline. Other airlines recovered faster, and Delta's cascading disruptions and customer response sparked an investigation by the U.S. Department of Transportation.

Persons: Ed Bastian, Bastian, CNBC's Organizations: Delta Air Lines Inc, Delta Air, Microsoft, U.S . Department of Transportation Locations: New York, Paris

☆ Delta just issued a warning shot to CrowdStrike about the money it wants to help cover some losses from the huge outage
▼ + stars: | 2024-07-30 | by ( Shubhangi Goel | ) www.businessinsider.com time to read: +5 min

Read previewDelta Air Lines is gearing up to demand money following an outage that sent the world, including the airline, into chaos. The carrier hired star attorney David Boies to seek damages from CrowdStrike and Microsoft for the July 19 computer outage that forced Delta to cancel about 6,000 flights, CNBC reported on Monday. AdvertisementWhile no lawsuit has been filed, Delta plans to seek compensation from CrowdStrike and Microsoft, CNBC reported. AdvertisementEven individuals hoping to seek damages from CrowdStrike through proposed class action lawsuits may have little luck. Between customer agreements that favor CrowdStrike and SolarWinds largely beating the SEC, CrowdStrike stands a good chance in court, Sanchez said.

Persons: —, David Boies, Delta, Boies, Elizabeth Holmes, Al Gore, Boies Schiller, CrowdStrike, Elizabeth Burgin Waller, Woods Rogers, Mauricio Sanchez, Sanchez, SolarWinds, Andrew Selbst, Selbst Organizations: Service, Lines, Microsoft, CNBC, Business, Delta, Analysts, Bloomberg, CrowdStrike's Falcon, Dell'Oro, Fierce, Securities and Exchange, SEC, UCLA School of Law, Harvard Law, Federal Trade Commission, FTC Locations: CrowdStrike, Delta, Texas

☆ CrowdStrike extends post-outage losses to 34% on report Delta has hired a lawyer to seek compensation
▼ + stars: | 2024-07-30 | by ( Kelly Cloonan | ) www.businessinsider.com time to read: +2 min

The stock fell as much as 13% on Tuesday alone after heavily-hit Delta reportedly hired a lawyer. No suit has been filed, but Delta plans to seek compensation from CrowdStrike, CNBC said. The continued fallout comes after CNBC reported that Delta hired attorney David Boies — chairman of Boies Schiller Flexner — to seek compensation for outage-related damages, according to CNBC. AdvertisementDelta's earnings will drop an estimated $350 million to $500 million this quarter as a result of the outage, according to Bloomberg. Following the Friday outage, Delta still canceled hundreds of flights on Tuesday, by when most other airlines had resumed normal operations.

Persons: —, David Boies —, Boies Schiller, Boies, Elizabeth Holmes, Al Gore, Harvey Weinstein Organizations: Delta, CNBC, Service, Hollywood, Microsoft, Bloomberg, United Locations: CrowdStrike, Delta, FlightAware

☆ Potential Delta lawsuit not top of mind for Microsoft investors: Deepwater's Gene Munster
▼ + stars: | 2024-07-29 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailPotential Delta lawsuit not top of mind for Microsoft investors: Deepwater's Gene MunsterGene Munster, Deepwater Asset Management, joins 'Fast Money' to talk Delta's possible lawsuit over the CrowdStrike meltdown, Microsoft earnings, and more.

Persons: Gene Munster Gene Munster Organizations: Microsoft, Deepwater Asset Management

Delta Air Lines has hired prominent attorney David Boies to seek damages from CrowdStrike and Microsoft following an outage this month that caused millions of computers to crash, leading to thousands of flight cancellations. CrowdStrike shares fell as much as 5% in extended trading on Monday after CNBC's Phil Lebeau reported on Delta's hiring of Boies, chairman of Boies Schiller Flexner. On July 19, a software update from CrowdStrike led to a historic outage of Microsoft systems, knocking numerous industries offline. While no suit has been filed, Delta plans to seek compensation from Microsoft and CrowdStrike, Lebeau reported. Insurance startup Parametrix estimated that the CrowdStrike incident resulted in a total loss of $5.4 billion for Fortune 500 companies, not including Microsoft.

Persons: David Boies, CNBC's Phil Lebeau, Boies Schiller, CrowdStrike, Lebeau, Delta hasn't, Harvey Weinstein, Elizabeth Holmes Organizations: Delta Air Lines, Microsoft, Airlines, Department of Transportation, Delta, U.S, Hollywood, Insurance, Fortune

The American Express® Gold Card increased its annual fee to $325, up from $250. The American Express® Gold Card is a popular credit card that earns points on groceries and at U.S. supermarkets, among other bonus categories. To sweeten the sting, Amex is adding a couple hundred dollars' worth of bonus credits for American Express® Gold Card cardholders. New cardholders: Get a limited-edition white-gold cardNew cardholders of the American Express® Gold Card or the business-focused American Express® Business Gold Card can choose a limited-edition white gold card. If you're on the fence about the American Express® Gold Card, consider whether the benefits are worth the higher cost to you.

Persons: —, cardholders, Amex, You'll, Dunkin, you'll Organizations: American, Service, American Express, Express, Hilton Honors American Express, Card

Delta SkyMiles Blue card overviewAmex issues seven Delta credit cards, and the only one that doesn't charge an annual fee is the Delta SkyMiles® Blue American Express Card. For instance, the Delta SkyMiles® Gold American Express Card is just a step up from the Delta SkyMiles® Blue American Express Card, with an annual fee of $0 intro for the first year, then $150. Delta SkyMiles Blue card benefits and featuresThe Delta SkyMiles® Blue American Express Card isn't packed with benefits like the other Delta cards — that's typical for a no-annual-fee card — but it does have a few perks that could prove handy and save you some money. No, the Delta SkyMiles® Blue American Express Card is the only Delta card that does not offer a free checked bag (or priority boarding) on Delta flights. For this reason, if you fly Delta even occasionally and check bags, a different Delta card, like the Delta SkyMiles® Gold American Express Card, is a better deal.

Persons: you'll, Miles, Finance Insider's, aren't Organizations: Business, Delta, U.S, Express Card, Finance, Express, Delta Sky Club, Air France, KLM, Virgin Atlantic, Korean, Amex, American, Global, Gold American Express, Blue American Express, American Express Locations: U.S, —, Delta, delta.com

☆ Delta has to manually reset each computer system affected by the mass IT outage
▼ + stars: | 2024-07-23 | by ( Nora Redmond | ) www.businessinsider.com time to read: +3 min

As most airlines began to recover following the technology issues, Delta has struggled to restore operations to full capacity, now resorting to manually resetting each system affected by the meltdown. AdvertisementIt explained that the airline's crew-tracking-related tool, which ensures flights are fully staffed, has needed manual support to repair. The airline with the next highest number of cancellations was United Airlines, with 694 cancellations. AdvertisementSince Friday, Delta has canceled over 5,000 flights, per FlightAware data. Delta canceled 394 flights on Tuesday as of 6.50 a.m.

Persons: —, Delta, Ed Bastian Organizations: Service, Lines, Business, Delta, Microsoft, United Airlines, United, Jackson Atlanta International Airport Locations: Texas, Delta, Delta's, Hartsfield

☆ The best Delta customers can hope for is a simple refund
▼ + stars: | 2024-07-23 | by ( Jacob Shamsian | ) www.businessinsider.com time to read: +6 min

This story is available exclusively to Business Insider subscribers. The best Delta customers can hope for is a refund. AdvertisementCompensation policies for cancellations and delays are in the fine print of contracts between airlines and customers buying tickets. For airline customers in the US, Green recommended keeping receipts for tickets, cabs to connecting flights, and other expenses that Delta may reimburse for rebooked flights. Ordinary airline customers, he said, ought to consult their travel insurance policies.

Persons: —, They're, Pete Buttigieg, Mary Schiavo, Schiavo, Motley Rice, Justin T, Green, Mark Dombroff, Fox Rothschild, CrowdStrike, Buttigieg, Delta Organizations: Service, Business, Federal Aviation Administration, US Department of Transportation, Transportation, Falcon, Microsoft, Department of, Airlines, Kreindler LLP, Fox, of Transportation's, of Aviation, Protection, Delta Locations: FlightAware, Federal, Europe, Delta

☆ DOT investigating Delta over IT outage chaos
▼ + stars: | 2024-07-23 | by ( Justine Fisher | ) www.cnbc.com time to read: +2 min

Delta Airlines passengers line up for agent assistance at Hartsfield-Jackson Atlanta International Airport on July 22, 2024 in Atlanta, Georgia. The U.S. Department of Transportation's Office of Aviation Consumer Protection is investigating Delta Air Lines over chaos sparked by last week's global IT outage, according to a statement. The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers, it said. On Tuesday, 12% of Delta flights were canceled and 13% were delayed as of mid-morning, according to FlightAware, with some passengers still stranded in airports even days after the outage. The DOT penalized the airline $140 million, a sum 30 times larger than any previous consumer protection violations penalty from the department.

Persons: Pete Buttigieg, Ed Bastian, Rahul Samant, Bastian Organizations: Delta Airlines, Hartsfield, Jackson Atlanta International Airport, The U.S . Department of Transportation's, of Aviation, Protection, Delta Air Lines, Delta, Microsoft, Social, Southwest Airlines Locations: Atlanta , Georgia, The, Atlanta and Minneapolis

Delta Gold Card OverviewThe Delta SkyMiles® Gold American Express Card is great for infrequent Delta flyers who often check luggage when traveling. Delta Gold Card Benefits and FeaturesThe Delta SkyMiles® Gold American Express Card offers a wide variety of benefits when you fly Delta or use the card for travel and shopping. As with most other cards, there are fees for other activities, including:Cash advance feeLate payment feeReturned payment feeCompare the Delta Gold CardDelta SkyMiles® Platinum American Express Card vs. Delta SkyMiles® Gold American Express CardThe Delta SkyMiles® Platinum American Express Card is a step up from the Delta Gold card. Delta SkyMiles® Reserve American Express Card vs. Delta SkyMiles® Gold American Express CardThe Delta SkyMiles® Reserve American Express Card is Delta's premium-tier credit card, with a sky-high annual fee of $650 to match. Delta Gold Card Frequently Asked QuestionsWhat does Delta Gold Card get you?

Persons: Doesn't, stow, Miles, Finance Insider's, aren't, Cardholders, cardholders, Reserve cardholders Organizations: Delta, Express Card, U.S, U.S . Supermarkets, PayPal, Amex, Delta SkyMiles ®, American Express, American, Finance, Delta Sky Club, Air France, KLM, Virgin Atlantic, —, Credit, Express, Global, TSA, SkyMiles ®, ®, Reserve, American Express Card Locations: delta.com, Delta, Mexico, Caribbean, Chevron

You can quickly earn United miles with excellent credit cards like the United℠ Explorer Card. Fly on United Airlines and alliance partnersFlying with the airline is the most obvious way to earn United miles. You can also use United MileagePlus miles on a number of airline partners, or choose to earn United miles when flying with airline partners. United Miles Frequently Asked QuestionsHow can I earn MileagePlus miles without flying? You can earn miles through MileagePlus Dining and MileagePlus Shopping, as well as spending on United co-branded credit cards.

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How Delta SkyMiles worksThe Delta SkyMiles loyalty program helps Delta lovers earn rewards and elite status. How to Earn Delta SkyMilesThere are multiple ways to earn Delta SkyMiles. Flying with Delta and partner airlinesThe most obvious way to earn Delta SkyMiles is to fly on Delta. Delta SkyMiles® Reserve American Express Card Members with an eligible ticket will be added to the Complimentary Upgrade list, after Delta SkyMiles Medallion Members. Delta SkyMiles frequently asked questionsHow do I earn SkyMiles with Delta?

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Delta SkyMiles Gold Business American Express Card Annual Fee and Other CostsThe Delta SkyMiles® Gold Business American Express Card has an annual fee of $0 intro for the first year, then $150. Delta SkyMiles® Platinum Business American Express Card vs. Delta SkyMiles® Gold Business American Express CardThe Delta SkyMiles® Platinum Business American Express Card is the big sibling of the Delta SkyMiles® Gold Business American Express Card. Delta SkyMiles® Gold Business American Express CardThe Delta SkyMiles® Reserve Business American Express Card is Delta's top-tier business credit card. Despite very similar names, the Delta SkyMiles® Gold Business American Express Card and the American Express® Business Gold Card are different products. Why You Should Trust Us: How We Reviewed the Delta SkyMiles Gold Business American Express CardBusiness Insider's experts compared the Delta SkyMiles® Gold Business American Express Card to other business cards from Delta and competing airlines.

Persons: Doesn't, You'll, Miles, Cardholders, That's, cardholders Organizations: Delta, American, U.S . Shipping, U.S, Advertising, Delta Gold American, Delta SkyMiles Gold Business American, American Express Card, American Express, SkyMiles Gold Business American, Gold Business, Delta SkyMiles Gold Business, Air, KLM, Korean Air, Virgin, Delta Sky Club, Gold Business American, Amex, Delta SkyMiles Gold Business American Express, Delta Gold Business, Delta American Express, SkyMiles, Delta Sky, Delta Reserve, Delta Gold, Delta Amex Gold, Delta SkyMiles, SkyMiles Gold Business American Express, Business Locations: Delta, Air France, You'll, U.S, Caribbean, Central America

Delta Reserve Business Card OverviewAmerican Express issues seven co-branded Delta credit cards, and the Delta SkyMiles® Reserve Business American Express Card is its most premium small-business credit card. Delta Reserve Business Card Annual Fees and Other CostsThe Delta SkyMiles® Reserve Business American Express Card charges a $650 annual fee, and each additional cardholder costs $175. Delta SkyMiles® Platinum Business American Express Card vs. Delta SkyMiles® Reserve Business American Express CardThe Delta SkyMiles® Platinum Business American Express Card is a step down from the Delta SkyMiles® Reserve Business American Express Card, with a $350 annual fee and a 65,000 bonus miles after spending $6,000 in purchases on your new card in your first six months of card membership welcome bonus. Delta SkyMiles® Gold Business American Express Card vs. Delta SkyMiles® Reserve Business American Express CardThe Delta SkyMiles® Gold Business American Express Card is a great introductory business credit card card for Delta-flying business owners who want basic travel comforts, but don't want to pay a hefty annual fee for those benefits. Delta Reserve Business Card Frequently Asked QuestionsCan I earn a sign-up bonus on the Delta SkyMiles Business Reserve card?

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Delta SkyMiles® Platinum Business American Express Card Annual Fee and Other CostsThe Delta SkyMiles® Platinum Business American Express Card comes with a $350 annual fee. Delta SkyMiles® Reserve Business American Express Card vs. Delta SkyMiles® Platinum Business American Express CardThe Delta SkyMiles® Reserve Business American Express Card is Delta's top-tier business credit card, and offers airport lounge access to both Delta Sky Club lounges as well as the American Express Centurion Lounge network on qualifying flights. Delta SkyMiles® Gold Business American Express Card vs. Delta SkyMiles® Platinum Business American Express CardThe Delta SkyMiles® Gold Business American Express Card is a great business credit card for Delta-flying business owners who are willing to pay a moderate annual fee for Delta travel benefits. Delta SkyMiles® Platinum Business American Express Card Frequently Asked QuestionsHow much is the Delta Platinum Business fee? The Delta SkyMiles® Platinum Business American Express Card is a mid-tier business credit card that earns Delta SkyMiles.

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