The consumer protection agency’s complaint alleges that H&R Block makes it unnecessarily time consuming and frustrating for consumers to downgrade to a lower cost tax-preparation option online after initially selecting a higher cost one.
“H&R Block deceptively markets its Online Products by representing to consumers that they can file for free using H&R Block, when in fact, many consumers have tax situations that are not covered by H&R Block’s Online Product,” according to the complaint.
We are confident in the value our services and offerings provide to our clients who have trusted H&R Block for nearly 70 years,” Redler said.
H&R Block told CNN “there is no threshold.
Earlier this month, the FTC took similar action against Intuit, maker of Turbo Tax tax filing software, “for deceiving consumers with bogus advertisements pitching ‘free’ tax filing that millions of consumers could not use.”
Persons:
“, Dara Redler, ” Redler, It’s, Jeff Jones, ”
Organizations:
New, New York CNN, Federal Trade Commission, Products, CNN, FTC, Block, CNN Business, Intuit, Turbo
Locations:
New York