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A spokesman for the Maryland Insurance Administration declined to comment. The dispute reveals how a long-used insurance industry technique, ostensibly aimed at managing risk, can open the door to bias. As they evaluate a customer, agents are expected to decide whether a potential customer seems honest or reliable, or judge how tidy or well maintained their home is. “There are all kinds of conscious and unconscious biases involved.”Insurers have also been accused of discriminating against Black and Hispanic customers in other ways. But the accusation against Erie is that its policies kept Black and Hispanic homeowners out of its customer rolls in the first place.
Persons: Matthew Cummings, , Daniel Schwarcz Organizations: Maryland Insurance, University of Minnesota Law School, State Farm, Erie Locations: Erie, Chicago
Insurers are trapped in a riddle: In a world where the risk of costly disasters is rising but high premiums are squeezing policyholders and angering state regulators, how can they continue to make money? Farmers, one of America’s biggest home insurers, didn’t say what specifically led to its decision. Was the cost of payouts too high in recent years, which saw record-setting numbers of billion-dollar disasters, just as rates charged by reinsurers, which sell insurance to insurers, were rising? Or is Farmers playing a game of chicken with state regulators, hoping that walking away now will give it leverage to charge customers more in the future? “A lot of insurers have been losing a lot of money in Florida and they’ve been threatening to leave for years,” said Daniel Schwarcz, a professor at the University of Minnesota Law School who specializes in insurance.
Persons: they’ve, , Daniel Schwarcz Organizations: Farmers Insurance, reinsurers, Farmers, University of Minnesota Law School Locations: Florida
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