AdvertisementThe average annual salary for a customer service rep in the US is $34,000 - $46,000, according to Glassdoor.
Sutton believes the influx of Gen Z and millennial workers is mostly due to remote work becoming the norm.
The mental health tollBut while such remote jobs are often portrayed as relatively stress-free, the reality is much more complex.
Almost 50% also said an "unfriendly support agent" was what they found frustrating about a negative customer service experience.
Sutton started posting on TikTok because she saw "an opportunity to shed light on the realities of customer service."
Persons:
—, Dave Hoekstra, Jason Saltzman, Gen, Saltzman, Gabrielle Judge, Judge, Glassdoor, Gen Zers, Hoekstra, Brittany Betts, Daineshe Sutton, Sutton, Z, Zoomers
Organizations:
Service, Business, Technologies, Disney