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☆ AT&T reimburses customers after massive network outage
  + stars: | 2024-02-25 | by ( Eva Rothenberg | ) edition.cnn.com   time to read: +2 min
New York CNN —AT&T is reimbursing customers for the nearly 12-hour network outage on Thursday, the company announced in a news release. The mobile network will issue a $5 credit to “potentially impacted” AT&T Wireless customers, which it says is the “average cost of a full day of service.”“We recognize the frustration this outage has caused and know we let many of our customers down,” the company said late Saturday. The network outage, which was first reported on Thursday at 3:30 a.m. AT&T had encountered sporadic service interruptions in the days leading up to the outage, including a temporary 911 outage in some parts of the southeast. While regional disruptions to wireless service happen occasionally, prolonged nationwide outages are rare.
Persons: ” Organizations: New, New York CNN —, T Wireless, AT, T’s, Cricket Wireless, Cricket, Federal Communications Commission, Infrastructure Security Agency, CNN Locations: New York, United States
☆ Customers Report Cellular Service Disruptions in U.S.
  + stars: | 2024-02-22 | by ( Jenny Gross | More About Jenny Gross | ) www.nytimes.com   time to read: 1 min
Several phone service providers, including AT&T, were down for many users across the United States early Thursday, according to Downdetector.com, which tracks telecommunication and internet disruptions. The outage, which affected users in cities including Atlanta, Los Angeles and Dallas, was first reported around 3:30 a.m. Eastern time, and appeared to peak an hour later. AT&T did not immediately respond to a request for comment. Outages on a smaller scale were reported by some users of Verizon, Cricket Wireless and FirstNet. This is a developing story.
Organizations: Verizon, Cricket Wireless Locations: United States, Atlanta, Los Angeles, Dallas
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