Bank of America Corp.’s technology executives are interested in championing new initiatives over the next few years using data analytics, fifth-generation wireless networks and possibly 3-D printing, as demand for the bank’s digital services has skyrocketed during the pandemic.
Many of those new technology initiatives resulted in the creation of digital services that were in high demand during the pandemic.
Erica, the bank’s virtual assistant, has more than 20 million users to date, up from about 10 million at the end of 2019, according to the company.
Digital activity among adults in their mid-50s and above had the highest increase during the pandemic, the bank’s executives said.
The bank has yet to find a solid use case for blockchain, the record-keeping system behind cryptocurrencies, Ms. Bessant said.
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