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☆ Capri Sun is selling giant jugs for nostalgic fans who have outgrown its iconic pouches
▼ + stars: | 2024-05-21 | by ( Geoff Weiss | ) www.businessinsider.com time to read: +1 min

The brand wants to court nostalgic fans with more generous serving sizes. It's the company's "first innovation in nearly a decade," Capri Sun said. Capri Sun is courting nostalgic fans whose appetites have matured beyond a pouch-sized serving. The company is launching super-sized bottles of its beloved juice, calling the massive containers its "first innovation in nearly a decade." This story is available exclusively to Business Insider subscribers.

Persons: — Organizations: Service, Business

☆ Here's the moment Nvidia became the AI king and what it must do this week to keep the throne
▼ + stars: | 2024-05-19 | by ( Jim Cramer | ) www.cnbc.com time to read: +11 min

No one is laughing about Jayshree's company, either, as her white box solutions are beating Cisco Systems when it comes to the internet plumbing that connect Nvidia chips to the Titans. Last year at this time, Nvidia snuck into the U.S. trillion-dollar market cap club, with that May quarter. What does Nvidia really have to do then for an encore? Now we are getting into what Jensen does to beat expectations. Tall order, but Nvidia is a company that's beaten tall orders routinely we just didn't really know it until last May.

Persons: Jensen Huang, Jensen, Claude, let's, Blackwell, Andy Grove, Intel's, doesn't, — Jensen, Collette Kress, Mills, Eli Lilly, Jim Cramer's, Jim Cramer, Jim, Josh Edelson Organizations: Nvidia, Titans, Arista Networks, Microsoft, Meta, Cisco Systems, Google, Apple, Devices, Intel, Merck, Keytruda, Vision, AMD, Grove, Union Pacific, Club, GE, Jim Cramer's Charitable, CNBC, SAP Center, Afp, Getty Locations: San Jose , California

☆ Your angry complaints to call centers may soon be soothed by AI
▼ + stars: | 2024-05-16 | by ( Hasan Chowdhury | ) www.businessinsider.com time to read: +1 min

Call center workers might not have to deal with angry customers for too much longer. SoftBank plans on using AI to make angry calls sound less aggressive. The Japanese firm is seeking to turn a customer's voice "into a calm conversational tone" with AI. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementComplaints to call center workers are about to sound a lot less angry, and they have artificial intelligence to thank.

Persons: —, Masayoshi Organizations: Service, SoftBank Corp, Business

☆ This Old, Old House: Would You Buy a 1702 Fixer-Upper?
▼ + stars: | 2024-05-12 | by ( Steven Kurutz | ) www.nytimes.com time to read: 1 min

Lee McColgan’s career in finance was probably doomed as soon as he started visiting historic house museums. The first one he toured was the Fairbanks House, in Dedham, Mass., the oldest surviving timber-frame home in America, built in 1637. It was 2014, and Mr. McColgan was living in Omaha, where he worked as a sales representative for a large investment company. Despite a rural childhood in Vermont and an interest in visual arts and building, he had spent much of his adulthood working in a cubicle: five years of “jacking in” at a call center outside Boston, followed by several more as a Midwestern “external wholesaler” pitching mutual funds to financial advisers.

Persons: Lee McColgan’s, McColgan, “ Organizations: Fairbanks Locations: Dedham, Mass, America, Omaha, Vermont, ”, Boston

☆ India election and economy: Meet the winners of rising power’s boom
▼ + stars: | 2024-05-10 | by ( Jessie Yeung | Noemi Cassanelli | ) edition.cnn.com time to read: +14 min

Mumbai, India CNN —As Indians head to the polls in a massive ongoing nationwide election, much attention has focused on the country’s explosive growth under Prime Minister Narendra Modi’s leadership. There is expected to be 740 million active smartphone users in India by 2030, according to EY India. “I wanted to make similar shoes that were printed with ‘Made in India,’” Shah says. After four years of trial and error, Shah Shoes was born. Some 17 years on, Shah Shoes has helped support his family back in Bihar, including six siblings.

Persons: Narendra Modi’s, — Modi, Javed Khatri, Noemi Cassanelli, he’d, Khatri, “, ”, –, ’, Apoorva Mukhija, —, Instagram, Mukhija, ” Mukhija, That’s, she’s, she’d, Jameel Shah, CNN Jameel Shah, Shah, wasn’t, CNN Shah, Kylie Minogue, ” Shah, ‘, ’ ” Shah, Shah Shoes, Priyanka Chopra, Katrina Kaif, He’s, Modi’s Organizations: India CNN, Bharatiya Janata Party, BJP, CNN, EY, World Bank, Facebook Locations: Mumbai, India, “, Bangalore, Silicon, ”, EY India, Dubai, London, California, …, Delhi, Bihar, India’s, Dharavi, Australian

☆ CNBC's Inside India newsletter: Will AI make or break India?
▼ + stars: | 2024-05-02 | by ( Ganesh Rao | ) www.cnbc.com time to read: +9 min

But one that could foreshadow India's growth story. Can Teleperformance's stock plunge be the canary in the coal mine for what is likely to happen to India because of AI? But it's likely to be a blip for India's growth trajectory, given the macro forces at play. Besides creating jobs that are less likely to be immediately disrupted by AI, India could also be a net beneficiary of artificial intelligence. The Indian stock market indexes, Sensex and Nifty 50 , are heading for a positive week again — up by 1% and 1.2%, respectively.

Persons: Findlay Kember, Klarna, ChatGPT, K Krithivasan, Krithivasan, Narendra Modi, It's, Shilan Shah, Goldman Sachs, Vinay Dwivedi, Ashok Gulati, Nomura, League Pickleball, Karine Jean, Pierre, Jerome Powell, Raghuram Rajan, Ashish Jain, CNBC's Ayushi Jindal Organizations: AFP, Getty, India's Tata Consultancy Services, Financial Times, TCS, World Bank, International Monetary Fund, University of Oxford, Capital Economics, Investment, Nomura, Qualcomm, Powerchip Semiconductor Manufacturing, UPI, India, Commission, Agricultural, United Pickleball Association, Global Sports, PPA, League, Washington Post, White, U.S ., Federal, CNBC, Reserve Bank of India, University of Chicago Booth School of Business Locations: Swedish, Paris, India, Chennai, U.S, Europe, China, Singapore, South Korea, Canada, United States

☆ 29-year-old ex-bartender now earns $100,000 working in AI without a college degree—here's how
▼ + stars: | 2024-04-30 | by ( Morgan Smith | ) www.cnbc.com time to read: +5 min

For a while, Maruyama thought her career options without a college degree would be limited to low-wage jobs or becoming an entrepreneur. Cosmetic tattoo artists, who need to complete classes and acquire a license, tattoo permanent makeup and can camouflage bald patches and tattoo full scalps to create the appearance of hair. Maruyama obtained her cosmetic tattoo artist license in 2018 while living in Savannah. Most of the open jobs Maruyama saw online were in tech and required skills she had never heard of. At the same time, Maruyama started sharing her experience looking for — and landing — a job without a college degree on TikTok under the username @degreefree.

Persons: Maruyama, Hannah Maruyama, Ryan, Hannah, furloughed Organizations: CNBC, Georgia Southern, Georgia Southern University, Yama Studios, Honolulu Fire Department, AWS Locations: Savannah, AskMakeIt@cnbc.com, Honolulu, Hawaii, Saudi Arabia

☆ New federal rules on airline refunds require cash instead of vouchers
▼ + stars: | 2024-04-24 | by ( Gregory Wallace | ) edition.cnn.com time to read: +4 min

New federal rules say travelers deserve cash refunds when inconvenienced by their airline – not vouchers or travel credits. The rules require the fees to be automatic and prompt: Within seven days for a credit card refund and 20 days for other forms of payment. Surge in complaints in 2022The Biden Administration proposed its change to the refund rules in 2022 after a surge in complaints about refunds when the coronavirus brought air travel to a standstill. More than half of the complaints involved flight disruptions or refunds. A federal law allows Congress to unravel recently implemented executive branch rules.

Persons: “, Pete Buttigieg, CNN’s John Berman, ” Buttigieg, you’re, “ That’s, ”, There’s Organizations: CNN — Airline, ”, Transportation Department, Airlines for, Biden Administration Locations: –, Airlines for America, ” “ U.S, Washington, November’s

☆ Private equity is getting into the special education business. It's not all going smoothly.
▼ + stars: | 2024-04-24 | by ( Katie Notopoulos | ) www.businessinsider.com time to read: +1 min

BI just published an investigation into special education-focused schools owned by PE firms. NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementMy colleague Meghan Morris just published an investigation into what happened to a chain of special education-focused private schools when a private equity firm took over. This story is available exclusively to Business Insider subscribers.

Persons: —, Meghan Morris Organizations: PE, Service, Business

☆ UnitedHealth paid ransom to bad actors, says patient data was compromised in Change Healthcare cyberattack
▼ + stars: | 2024-04-22 | by ( Ashley Capoot | In | ) www.cnbc.com time to read: +2 min

UnitedHealth Group on Monday said it paid ransom to cyberthreat actors to try and protect patient data, following the February cyberattack on its subsidiary Change Healthcare. The company also confirmed that files containing personal information were compromised in the breach. "A ransom was paid as part of the company's commitment to do all it could to protect patient data from disclosure." UnitedHealth said in the release that 22 screenshots, allegedly of the compromised files, have been uploaded to the dark web. The call center will not be able to offer any details about individual data impact given the "ongoing nature and complexity of the data review," UnitedHealth said.

Persons: UnitedHealth, Andrew Organizations: UnitedHealth, Healthcare, CNBC, Change Healthcare Locations: America

☆ Morgan Stanley is betting on AI to free up advisors' time to 'be more human.' Nearly 100% of advisor teams use it, and here's how.
▼ + stars: | 2024-04-11 | by ( Hayley Cuccinello | ) www.businessinsider.com time to read: +8 min

Now, he can answer those questions mid-call by asking the bank's AI chatbot, which typically takes 15 to 20 seconds. Morgan Stanley plans to expand AI projects firmwide, promoting wealth management tech head, Jeff McMillan, in March to lead the effort. It can only reference the bank's internal content, can't use metaphors or analogies, and only answers questions related to wealth management. When asked if Donald Trump would make a good president, AIMS declined to answer, McMillan demonstrated to Business Insider. AdvertisementBefore AIMS, Morgan Stanley had a product called FAST that could answer about 5,000 questions.

Persons: —, Patrick Biggs, Morgan Stanley, couldn't, Jeff McMillan, Donald Trump, McMillan, doesn't Biggs, Biggs, Morgan Stanley's, Morgan, We're, Morgan Stanley's chatbot, Dr, Seuss, Morgan Stanley McMillan, hasn't, Jed Finn, Patrick Biggs Stavros Panopoulos, Morgan Stanley Morgan Stanley's, Biggs isn't Organizations: Service, Business, OpenAI, AIMS, IBM, Morgan Locations: Cayman Islands

☆ Morgan Stanley is betting on AI to free up advisors' time to be 'more human.' Nearly 100% of advisor teams use it, and here's how.
▼ + stars: | 2024-04-11 | by ( Hayley Cuccinello | ) www.businessinsider.com time to read: +7 min

Now he can answer those questions mid-call by asking the bank's AI chatbot, which typically takes 15 to 20 seconds. Morgan Stanley plans to expand AI projects firmwide, promoting Jeff McMillan, the head of wealth-management tech, in March to lead the effort. It can reference only the bank's internal content, can't use metaphors or analogies, and answers questions related only to wealth management. When asked if Donald Trump would make a good president, AIMS declined to answer, McMillan demonstrated to Business Insider. Related storiesBefore AIMS, Morgan Stanley had a product called FAST that could answer about 5,000 questions.

Persons: Patrick Biggs, Morgan Stanley, couldn't, Jeff McMillan, Donald Trump, McMillan, doesn't Biggs, Biggs, Morgan Stanley's, Morgan, OpenAI, We're, Dr, Seuss, ChatGPT, Morgan Stanley McMillan, hasn't, Jed Finn, Patrick Biggs Stavros Panopoulos, Morgan Stanley Morgan Stanley's, Biggs isn't Organizations: Business, OpenAI, AIMS, IBM, Morgan Locations: Cayman Islands

☆ Some Walmart Spark drivers are getting hundreds of dollars in tips they never received due to the retailer's buggy system
▼ + stars: | 2024-04-10 | by ( Alex Bitter | ) www.businessinsider.com time to read: +3 min

Read previewSome drivers for Walmart's Spark delivery service are now getting hundreds of dollars in tips that they were owed after the retailer fixed a glitch. Some Spark drivers got an email informing them of the payment on Tuesday, according to emails seen by Business Insider. Related storiesOne driver posted a screenshot of a $179.77 adjustment payment on Tuesday to Spark Driver Community, a Facebook group for Spark drivers with just over 30,000 members. AdvertisementTips have long been a contentious topic for Walmart's Spark drivers. Do you work for Walmart Spark, DoorDash, Instacart, or another gig delivery service and have a story idea to share?

Persons: —, wouldn't, Adrian Youngblood Organizations: Service, Business, Walmart, Driver, BI Locations: Ohio

☆ The Age of AI BS: Companies Are Exaggerating What Their Tech Can Do
▼ + stars: | 2024-03-27 | by ( Emily Stewart | ) www.businessinsider.com time to read: +8 min

The Securities and Exchange Commission's chair, Gary Gensler, recently warned about "AI washing," or companies giving off a false impression that they're using AI so they can amp up investors. And while some companies are simply exaggerating the tech they do legitimately use, others have taken it a step further. Most companies aren't being accused of breaking the law with their AI chatter, but they're definitely posturing around it. An analysis from Goldman Sachs found that 36% of S&P 500 companies mentioned AI in their fourth-quarter earnings calls, a record high. Even the Big Tech companies that are really moving and shaking in AI are on shifty ground at times.

Persons: Gary Gensler, Delphia, Goldman Sachs, Scott Kessler, Elon Musk, Adolf Hitler, it's, ChatGPT, Daron Acemoglu, Sam Altman, Ed Zitron, he's, It's, overselling, Angelo Zino, Microsoft's, Zino, Acemoglu, Emily Stewart Organizations: Securities, Exchange, SEC, Woodstock, Third, MIT, Prosperity, Nvidia, AMD, Broadcom, CFRA Research, Big Tech, Tech, Microsoft, Business Locations: San Jose , California

☆ Companies Are Luring Investors by Exaggerating What Their AI Can Do
▼ + stars: | 2024-03-27 | by ( Emily Stewart | ) www.businessinsider.com time to read: +8 min

☆ I visited the ExploreAI summit in Singapore. Here's how AI is helping businesses solve real-world problems.
▼ + stars: | 2024-03-14 | by ( Sponsor Post | ) www.businessinsider.com time to read: +7 min

I attended the ExploreAI summit on January 29, which marked the successful conclusion of the AI Trailblazers initiative. Minister Josephine revealed AI Trailblazers 2.0 to advance Singapore's National AI Strategy 2.0 and deepen AI use across Singapore. The event marked the successful conclusion of the AI Trailblazers initiative — an effort to help Singapore-based organizations develop 100 generative AI (GenAI) solutions over 100 days. Minister Teo announced plans to build on the success of the first AI Trailblazers program with AI Trailblazers 2.0. This collaboration between AI Trailblazers and Google exemplifies Singapore's dedication to using AI for the betterment of everyone, from residents to businesses.

Persons: Josephine, Kris LeBoutillier, he's, I'm, Mark Micallef, John Ang, Temus, Ang, Tan, Keow, —, Long Yin, What's, Josephine Teo, Teo Organizations: Google Asia Pacific, Singapore's Ministry of Communications, Information, MCI, Digital Industry Singapore, Smart Nation Group, Enterprise Singapore, Google, Southeast, of Information Technology, Nanyang Polytechnic, People's Association, AI, Ministry of Communications, Insider Studios, Singapore Economic Development Board Locations: Singapore, Asia, ExploreAI, Southeast Asia, Temus

☆ Emergency dispatchers are using AI and cloud-based tools to help those in need faster
▼ + stars: | 2024-03-11 | by ( Leila Jordan | ) www.businessinsider.com time to read: +8 min

Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details. While many people in the industry have acknowledged a need for better emergency tech, its implementation has varied across states. Anthony Mignogna, the chief of communications for Delaware County Emergency Services, recalled using the transcription service while taking a call from someone in danger. Carbyne also recently rolled out an AI-powered triage system designed to help centers prioritize calls during high-volume periods or nonemergency situations. He called on the federal government to step in to help centers access new services.

Persons: —, Raquel Lewandowski, John Heinz, Lewandowski, Michael, Brian Fontes, Alex Dizengof, Anthony Mignogna, Mignogna, Carbyne, Heather Hilliard, Dizengof, it's, Karima Holmes, Fontes Organizations: Service, John, Wildlife, Association, Emergency Services, Orleans Parish Communication, Emergency Communications Center Locations: Delaware County , Pennsylvania, Tinicum, Philadelphia, Canada, Carbyne, Delaware, Orleans Parish, Louisiana, Lincoln , Nebraska

☆ Student-loan borrowers could see an easier repayment process through Biden's budget request — along with efforts to make college cheaper
▼ + stars: | 2024-03-11 | by ( Ayelet Sheffey | ) www.businessinsider.com time to read: +4 min

It includes a $3.1 billion funding increase for the Education Department to help student-loan borrowers. AdvertisementPresident Joe Biden's budget wish list is out — and it includes boosted funding to help student-loan borrowers as they continue to navigate the return to repayment. Biden's budget request released on Monday outlines what his administration is seeking to prioritize in the final year of his first term. Additionally, the budget request proposes getting rid of student-loan origination fees, or fees a lender charges for processing a borrower's loan. However, many of the initiatives in Biden's budget request would require congressional approval, and with Republicans holding a majority in the House, it's unlikely it would pass in its current form.

Persons: —, Joe Biden's, Education James Kvaal, Pell Grant, Biden Organizations: Education Department, Service, Child, Social Security, Federal, Aid, Federal Student Aid, Education, College Fund, Republicans, Business, Management

☆ Call center group Teleperformance falls 23%; CEO insists AI cannot replace human staff
▼ + stars: | 2024-03-07 | by ( Jenni Reid | ) www.cnbc.com time to read: +1 min

Shares of Teleperformance plunged 23% on Thursday, after the French call center and office services group missed its full-year revenue target and flagged a "volatile economic environment." Teleperformance shares dropped 16% last week, according to LSEG data, after Swedish financial services company Klarna said its Open AI-powered customer service assistant was handling two-thirds of customer service calls. But Teleperformance CEO Daniel Julien on Thursday said that AI would be a positive for its business model — and that it will never fully replace the value of human interaction. "AI is part of the solutions we provide to the clients," Julien told CNBC's "Squawk Box Europe." So we perceive AI as enhancing the job that our human employees do, but absolutely not replacing them."

Persons: Klarna, Daniel Julien, Julien, CNBC's, It's

☆ Paid Family Caregivers in Indiana Face Steep Cutbacks
▼ + stars: | 2024-03-04 | by ( Ted Alcorn | Kaiti Sullivan | ) www.nytimes.com time to read: +1 min

She’s a paid caregiver and simply rolls out of bed to tend to her charge: her 2-year-old son, who sleeps in a portable playpen right beside her. Sonny was born with a congenital malformation that impaired his brain development and needs near continuous care simply to breathe and eat. Ms. Poynter left her job at a call center when she brought him home from the hospital and has nursed him ever since rather than relying on aides or institutions. Indiana’s Medicaid program has paid her for this labor of love. During the coronavirus pandemic, states received a huge infusion of federal money — money that’s now drying up, leaving Indiana, and many other states, facing tough choices about how to plug the gaping holes in their budgets.

Persons: Kacey Poynter doesn’t, She’s, Sonny, Poynter, “ It’s, ” Locations: Indiana

☆ I worked in a call center for Walmart Spark workers. I got reprimanded for giving drivers tips they had earned, and most calls were frustrating and scripted
▼ + stars: | 2024-02-29 | by ( Alex Bitter | ) www.businessinsider.com time to read: +5 min

This as-told-to essay is based on a conversation with Dominique Anderson, a former resolution coordinator in North Carolina who fielded support calls from Walmart Spark drivers. I worked at what they call "Tier 2" for Spark support. There were a few reasons why Spark drivers would call our support line. Some people would also call in about the Spark drivers using multiple accounts. AdvertisementA Walmart spokesperson told BI: "Our driver support agents are invaluable, and they provide tremendous support to drivers on the Spark Driver platform.

Persons: Dominique Anderson, It's, I've Organizations: Service, Walmart, Business Locations: North Carolina, Virginia

☆ 3 of the most surprising resume mistakes an ex-Amazon recruiter has ever seen
▼ + stars: | 2024-02-26 | by ( Gili Malinsky | ) www.cnbc.com time to read: +2 min

Lindsay Mustain has seen her share of resumes — "literally a million" in her more than decade-long career, she says. The former Amazon and Comcast recruiter is currently the CEO of career coaching company Talent Paradigm, which also offers resume writing services. Here are three of the biggest resume mistakes she's seen and why you should avoid them. But it wasn't just any photo the candidate decided to use: "They chose their driver's license photo," she says, "which, I don't think anybody looks good in their driver's license photo." "I think I have a picture of it somewhere," she adds, "because I just couldn't believe that you would freshly print out your resume, you're like, 'you know what this is really missing?

Persons: Lindsay Mustain, Mustain's, she's, Mustain, Woods Organizations: Comcast, Talent

☆ When Science Class Is in a Former Macy’s
▼ + stars: | 2024-02-23 | by ( Paul Sullivan | ) www.nytimes.com time to read: +1 min

The mall, which is about 60 percent vacant, has a hodgepodge of other tenants. Call center workers are parking or being dropped off for their shifts. But on the other side of the parking lot, scores of young children dash out of cars and through a mall entrance. They’re not playing hooky; they’re going to school in a former J.C. Penney store. And if all goes according to plan, they will keep going there for years as the school adds more grades and takes over more of the mall each year.

Persons: It’s, They’re, Penney Organizations: Belk Locations: Sumter, S.C

☆ Morgan Stanley wealth head Jed Finn just laid out his vision to win over more dollars from clients. Here's what you need to know.
▼ + stars: | 2024-02-23 | by ( Hayley Cuccinello | ) www.businessinsider.com time to read: +7 min

Read previewMorgan Stanley's wealth business is the envy of Wall Street, with $5.1 trillion in assets. The wealth management division has buoyed Morgan Stanley's stock during the market slowdown, but its growth has slowed. Finn added that wealth management clients would soon have access to more customized and tax-efficient portfolios through Parametric, a direct indexing provider it acquired via Eaton Vance in 2021. AdvertisementThis is part of Finn's broader strategy to get customers across the bank to use as many Morgan Stanley products as possible. "The challenge with our model, historically, is we had a great wealth management firm if you wanted to work with a financial adviser," he said.

Persons: —, Morgan, Jed Finn, Finn, Andy Saperstein, James Gorman, Ted Pick, Morgan Stanley's, Vince, Chad Turner, OpenAI, it's, It's, Eaton Vance, Morgan Stanley Organizations: Service, Bank of America, Business, McKinsey, AIMS

☆ A little-known iPhone feature helped rescue a lost hiker in California
▼ + stars: | 2024-02-20 | by ( Aaron Mok | ) www.businessinsider.com time to read: +3 min

A niche iPhone feature helped a search-and-rescue team find a lost hiker in California, KTLA said. The hiker used the Emergency SOS feature on his iPhone 14 to alert authorities. AdvertisementIf you ever find yourself lost in the wilderness, a little-known iPhone feature may help you get back to safety. It's not the first time rescue teams have located lost hikers through the iPhone's emergency feature in California, KTLA reported. The iPhone's emergency SOS feature isn't the only one that can alert authorities to life-threatening situations.

Persons: —, Mike Leum, Leum, Apple didn't, It's, Siri Organizations: KTLA, Service, Angeles National Forest, Apple, Business, Police Locations: California, Alaska, Lincoln , Nebraska, Australia, Thai

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