CNN —Hong Kong-based airline Cathay Pacific has banned two passengers from its flights after an argument over seat-reclining etiquette descended into xenophobic insults.
People from Hong Kong speak mainly Cantonese, whereas mainland Chinese mainly speak Mandarin.
However, Cathay, Hong Kong’s flag carrier, has got into hot water with Chinese authorities in the past.
In a statement announcing the dismissals, Cathay Pacific CEO Ronald Lam said he would personally lead a task force to improve service and avoid similar incidents in the future.
“We need to ensure that all Cathay Pacific employees must at all times respect customers from different backgrounds and cultures, and that we provide quality services consistently across all markets that we serve,” he said.
Persons:
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Organizations:
CNN, Cathay Pacific, Cathay, Cathay Group, Hong
Locations:
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