CNN —American Airlines said it is reviewing a video posted on TikTok that shows a baggage handler releasing a passenger’s wheelchair to slide down a jet bridge chute, where it crashed into a metal barrier, flipped over and tumbled onto an airport tarmac. In the video, as the first man lets the wheelchair go, a second baggage handler, who is on the ground at the other end of the chute and wearing an American Airlines vest, steps back. American Airlines said in a statement, “We recognize how important it is to support the independence of customers with disabilities by ensuring the proper care of mobility devices throughout their journey with us. In 2022, American Airlines’ rate of damaging, delaying or losing wheelchairs and scooters was 2.00 per 100, DOT statistics show. It also calls on the agency to study whether it is possible for passengers to use wheelchairs in the main cabin.

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