Fast-food drive-thru lanes are speeding up as fewer customers choose to order their meals and milkshakes sitting in their car, according to an annual study by Intouch Insight released Monday.
The average total time spent in a drive-thru lane shrank by 29 seconds this year.
In other words, Carl's Jr and Yum Brands' Taco Bell and KFC were only speedier because their drive-thru lanes weren't as popular.
But across the board, drive-thru lanes have waned in demand since the pandemic began.
Despite those efforts, this year's total drive-thru times still lag 2019 times by 15 seconds.
Persons:
Carl's Jr, Dunkin, Taco, Wendy's, Carl's
Organizations:
Intouch, KFC, Taco Bell, Yum Brands, Bell, Taco
Locations:
Arby's, Burger, Fort Worth, Taco Bell, Brooklyn Park , Minnesota