A British Airways passenger says he had to sit in a seat with no headrest for seven hours.
AdvertisementA British man said British Airways left him to sit in a seat with a missing headrest, leaving a one-inch bolt exposed, for a seven-hour flight, UK-based Kennedy News first reported.
Last year, it was reported that British Airways was testing out not loading flights with meals for every passenger to avoid food waste.
Previous catering issues have meant that one British Airways flight took off on a 12-hour journey without any meals and had to serve passengers KFC.
A spokesperson for British Airways told Business Insider: "We are sorry for our customers' experience and have been in touch with them to apologise and resolve the matter."
Persons:
headrest, —, Kennedy
Organizations:
British Airways, Service, Kennedy News, Heathrow Airport, KFC, Business
Locations:
London, Toronto