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☆ Chipotle shareholder sues over skimpy portion sizes
▼ + stars: | 2024-11-13 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +3 min

New York CNN —A Chipotle shareholder is suing the fast-casual chain over viral social media complaints about skimpy portion sizes. The proposed class-action lawsuit filed Monday claims Chipotle understated customer dissatisfaction regarding its “highly inconsistent” portion sizes in official disclosures. “First, there was never a directive to provide less to our customers,” Niccol said during the earnings call. After that earnings call on October 30, Chipotle stock dipped 7.86%. The proposed class action would make eligible anyone who purchased or sold Chipotle stock from February 8 to October 29, 2024.

Persons: Keith Lee, Chipotle, ” Laurie Schalow, Chipotle’s “, Brian Niccol, ” Niccol, Niccol, Jack Hartung, Scott Boatwright, Boatwright Organizations: New, New York CNN, Starbucks Locations: New York, Wells, Chipotle’s, Chipotle

☆ Chipotle names Scott Boatwright new CEO
▼ + stars: | 2024-11-11 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle names Scott Boatwright new CEOCNBC's Kate Rogers joins 'Halftime Report' to report on Chipotle naming its new CEO and member of the board.

Persons: Scott Boatwright, CNBC's Kate Rogers

☆ Fast food chains are locked in a 'value war' for US customers
▼ + stars: | 2024-11-02 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +6 min

Fast food chains say they're locked in a "value war" to win increasingly choosy US customers. As a flurry of summer deals come to an end, quick-serve chains say they're now locked in a "value war" to win increasingly choosy US customers. Between higher ingredient usage and other costs on the one hand, and a more competitive consumer economy, interim CEO Scott Boatwright said Chipotle was well-positioned to win the "value war" in fast-casual dining. "We absolutely believe that value in an environment of value-seeking consumers is not about only executing price-pointed promotions and value deals and value bundles — there's more to that." Plosch added that beyond the burger chain's creative promotions, the core menu remains essential to getting customers to come back.

Persons: —, Michael Zuccaro, Chipotle, Scott Boatwright, Brian Niccol, who's, we've, Alex Kaleida, Chris Kempczinski, Kempczinski, Ian Borden, Shack, Robert Lynch, Gunther Plosch Organizations: Service, Starbucks

☆ Bigger portions return to Chipotle after skimping complaints
▼ + stars: | 2024-10-30 | by ( Auzinea Bacon | ) edition.cnn.com time to read: +2 min

CNN —Chipotle customers have complained that portion sizes are all over the map. Frustrated Chipotle customers took to posting on social media this year, accusing the company of skimping on servings. He added that about 10% of stores were outliers in portion sizes and would be re-trained. Chipotle employees were never directed to serve customers less, Niccol said, but the claims prompted a reevaluation of the entire system. He said there’s a been a noticeable shift from previous unhappiness and customers are “really excited” about Chipotle’s new portion sizes.

Persons: Scott Boatwright, Chipotle, Chris Kempczinski, pico de, Brian Niccol, Niccol, ” Organizations: CNN, “, Employees, New, Starbucks Locations: skimping, Wells, New York City, portioning

☆ Chipotle says ensuring 'consistent and generous portions' has taken a toll on its profitability
▼ + stars: | 2024-10-30 | by ( Dominick Reuter | ) www.businessinsider.com time to read: +3 min

Chipotle says it's tried to ensure "consistent and generous portions" after customer complaints. The move and unusual price fluctuations for avocados have hit the chain's profitability. Profit margins for the chain suffered last quarter due to a concerted effort to provide "consistent and generous portions" in every order, the company said Tuesday. "We are committed to ensuring that we give the right portion to every guest that walks into the building." Related storiesWhile that's good news for Chipotle diners, the chain said it was partly the reason for a hit to profitability in the last fiscal quarter.

Persons: Chipotle, it's, —, Scott Boatwright, Adam Rymer Organizations: Service, New York Locations: Chipotle, New York City

☆ Chipotle still seeing growth from all income cohorts, says Interim CEO Scott Boatwright
▼ + stars: | 2024-10-29 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle still seeing growth from all income cohorts, says Interim CEO Scott BoatwrightScott Boatwright, Chipotle Interim CEO, joins CNBC's Kate Rogers and 'Closing Bell Overtime' to talk consumer trends, Q3 results, labor, and more.

Persons: Scott Boatwright Scott Boatwright, Kate Rogers Organizations: Chipotle

☆ Chipotle Mexican Grill is about to report earnings. Here's what to expect
▼ + stars: | 2024-10-29 | by ( Amelia Lucas | ) www.cnbc.com time to read: +1 min

A customer holds a bag of food outside of a Chipotle restaurant in New York on Jan. 12, 2024. Chipotle Mexican Grill is set to report its third-quarter earnings after the bell on Tuesday. Despite the unexpected executive shuffle, Wall Street is confident Chipotle can maintain its winning streak — at least in the near term. Analysts expect the company will report same-store sales growth of 6.3%, according to StreetAccount estimates. For the full year, Chipotle is projecting same-store sales will grow by a mid- to high-single-digit percentage.

Persons: LSEG, Brian Niccol, Scott Boatwright, Chipotle, Niccol Locations: New York

☆ Chipotle Interim CEO Scott Boatwright and President Jack Hartung sit down with Jim Cramer
▼ + stars: | 2024-10-01 | by ( Jim Cramer | ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle Interim CEO Scott Boatwright and President Jack Hartung sit down with Jim CramerChipotle Interim CEO Scott Boatwright and President Jack Hartung join 'Mad Money' host Jim Cramer to talk Chipotle's new chapter following former CEO Brian Niccol's departure.

Persons: Scott Boatwright, Jack Hartung, Jim Cramer Chipotle, Jim Cramer, Brian Niccol's

☆ Chipotle continues to see strong value scores across the country, says President Jack Hartung
▼ + stars: | 2024-10-01 | by ( Jim Cramer | ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChipotle continues to see strong value scores across the country, says President Jack HartungChipotle Interim CEO Scott Boatwright and President Jack Hartung join 'Mad Money' host Jim Cramer to talk Chipotle's new chapter following former CEO Brian Niccol's departure.

Persons: Jack Hartung Chipotle, Scott Boatwright, Jack Hartung, Jim Cramer, Brian Niccol's

☆ Chipotle and Spirit Halloween are launching a costume collection
▼ + stars: | 2024-09-04 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Chipotle is already getting into the Halloween spirit. The fast-casual chain announced a costume collection with Spirit Halloween Wednesday, the seasonal Halloween costume store that pops up every year in abandoned storefronts. Two years ago, it posted a fake “Chipotle Fork” bodysuit with the caption “Found ur costume.” Then last year, another fake “Chipotle Napkin” costume showed up on its Instagram. The Chipotle Fork costume, for example, is just a plain black, polyester bodysuit. “Our popular Halloween tradition, Boorito, began with a burrito-themed costume contest and now we’re taking it to the next level with the launch of our first-ever costume collection in collaboration with Spirit Halloween,” said Chris Brandt, chief brand officer at Chipotle in a statement.

Persons: New York CNN — Chipotle, Chipotle, ”, Chris Brandt, Brian Niccol, Taco, Scott Boatwright Organizations: New, New York CNN, Burt’s, Retailers, Taco Bell Locations: New York, Canada, Chicago, Denver, Egg Harbor Township, N.J, Los Angeles

Starbucks is parting ways with its CEO and bringing in the head of Chipotle to lead the coffeeshop chain, as it seeks to revive flagging sales and appease outside investors. Starbucks announced Tuesday that Brian Niccol, who has led the Mexican-style chain since 2018, will take over the coffee giant starting next month. Laxman Narasimhan, who'd been with Starbucks for less than two years, is exiting the company. But in its release announcing the change, Starbucks said Niccol had "transformed" Chipotle. Starbucks CFO Rachel Ruggeri will step in as interim chief executive until Sept. 9, when Niccol officially takes over the top job.

Persons: Brian Niccol, Laxman Narasimhan, who'd, who’d, Chipotle, Niccol, Rachel Ruggeri, Scott Boatwright, Jack Hartung Organizations: Starbucks Locations: Mexican, U.S, China

☆ Chipotle stock falls as CEO Brian Niccol leaves for Starbucks
▼ + stars: | 2024-08-13 | by ( Michele Luhn | ) www.cnbc.com time to read: +1 min

Chipotle stock fell as much as 10% in premarket trading Tuesday as the company announced CEO Brian Niccol would be leaving his role on Aug. 31 to become CEO of Starbucks . Niccol began as Chipotle CEO in March 2018. Chipotle stock has risen more than 700% since since he took over. Niccol helped lead Chipotle through a foodborne illness scandal and oversaw the chain of restaurants during the pandemic. Before taking over at Chipotle, Niccol was the CEO at Yum Brands' Taco Bell.

Persons: Brian Niccol, Niccol, Scott Boatwright, He's, Jack Hartung, Brian, Mellody Hobson, Chipotle, — CNBC's Amelia Lucas Organizations: Starbucks, Yum Brands, Bell Locations: Chipotle

Starbucks announced Tuesday it's replacing CEO Laxman Narasimhan with Chipotle CEO Brian Niccol as the coffee chain tries to reverse a sales slump. Before joining Starbucks, Narasimhan was chief executive of Reckitt, which owns brands like Lysol and Mucinex. Narasimhan's surprise ouster also suggests that Starbucks' board isn't interested in a deal with activist investors. When news of Elliott's stake in Starbucks first broke in July, the hedge fund offered Starbucks' board a settlement that would protect Narasimhan's job, CNBC previously reported. Starbucks' board did not initially respond or engage with Elliott for some time, driven in part by the lingering influence of Schultz.

Persons: Laxman Narasimhan, Brian Niccol, Rachel Ruggeri, Niccol, Narasimhan, Howard Schultz, Elliott, Chipotle, Mellody Hobson, shakeup, Brian, Hobson, he's, Bell, Narasimhan's, Schultz, Scott Boatwright, Jack Hartung Organizations: Starbucks, Elliott Management, Yum Brands, Bell, CNBC Locations: U.S, China, Chipotle, Pizza

☆ The forgotten racial history of Red Lobster
▼ + stars: | 2024-06-08 | by ( Nathaniel Meyersohn | ) edition.cnn.com time to read: +7 min

“Red Lobster cultivated Black customers. Red Lobster did not respond to CNN’s request for comment on current customer demographics. Red Lobster was not a “place we frequented a whole lot” in its early days, said Harold Dwight, who graduated two years after Boatwright in 1968. Red Lobster later named one of its signature dishes after King: “Walt’s Favorite Shrimp.” King died last year. Red Lobster brought the “outdoor fried fish experience” indoors, Autry said.

Persons: Clarence Otis Jr, Otis, Mardeio Cannon, ” Clarence Otis Jr, Phelan M, Red, Chris Rock, Nicki Minaj, Minaj, “, Jimmy Fallon, Beyoncé, Hurricane, Marcia Chatelain, ”, Bill Darden, Darden, Beverly Boatwright, Harold Dwight, Dwight, Darden’s, Waycross , Georgia —, ” “, Jim Crow ”, John Fluker, Horace Thomas, Walter King, ” King, “ They’ve, we’ve, Michael Nagle, Robyn Autry, Autry Organizations: New, New York CNN, Red Lobster, Darden, CNN, Sacramento Observer, Darden Restaurants, University of Pennsylvania, Civil, Lakeland, NAACP, Bloomberg, Getty, Wesleyan University Locations: New York, America, Black America, McDonald’s, Lakeland , Florida, Lakeland, Waycross , Georgia, Okefenokee, Waycross, Georgia

☆ Taco Bell, Chipotle, and other chains pay managers as much as $180,000. Here's what it takes to land a high-earning fast-food job.
▼ + stars: | 2023-09-30 | by ( Nancy Luna | ) www.businessinsider.com time to read: +11 min

Since the pandemic, fast-food workers have fled the sector, leaving restaurant chains struggling to find help. But how have fast-food general managers, whose duties range from dealing with fussy customers to inventory management, fared over the years? "While Taco Bell Corporate cannot mandate salaries and wages of franchisees, we offer competitive pay rates and encourage franchisees to do the same," Taco Bell said. The chain said 54% of Taco Bell general managers started as restaurant-level workers. Taco Bell President and Chief Operating Officer Mike Grams began his career as an assistant general manager in Detroit, Michigan.

Persons: —, That's, Taco Bell, Burger, Lynsi Snyder, Nancy Luna, Snyder, Harry, Esther Snyder, Matt Marton, Taco, Mike Grams, Chipotle, Scott Boatwright, Edison Graff, Danny Meyer, Angela Campbell, Campbell, Nordstrom, Jersey Mike's, Sweetgreen, John Wooden Organizations: Service, Bureau of Labor Statistics, Taco Bell, Bell, Taco Bell President, LinkedIn, Shake, GMs, The, Shack, Jersey Mike's, Restaurant Business, UCLA Locations: McDonald's, Irvine , California, Taco, Detroit , Michigan, Chipotle, Newport Beach , California, Canada, France, Germany, Las Vegas , Nevada, Las Vegas, Campbell, The New York, Jersey, Charlotte , North Carolina, Charlotte, Seattle, Arlington , Virginia

[1/2] The logo of Chipotle is seen on one of their restaurants in Manhattan, New York City, U.S., February 7, 2022. REUTERS/Andrew Kelly/File PhotoJuly 26 (Reuters) - Chipotle Mexican Grill (CMG.N) missed Wall Street estimates for quarterly sales on Wednesday as a pause in months-long price hikes hurt its top line, sending the company's shares down nearly 9% in extended trading. California-based Chipotle also projected current-quarter comparable sales to grow in the low- to mid-single-digit range, while analysts on average expected a 6.01% increase. Like other restaurants, Chipotle has hiked menu prices to offset the impact of higher input costs of everything from beef to potatoes. Chipotle was not seeing any weakness in the lower-income consumer despite high inflation, CEO Brian Niccol said in a post-earnings call.

Persons: Andrew Kelly, Chipotle, Brian Niccol, Scott Boatwright, Peter Saleh, Sante Faustini, Deborah Sophia, Devika Organizations: REUTERS, Intelligence, Science, Thomson Locations: Manhattan , New York City, U.S, California, Bengaluru, Kailyn Rhone, New York

April 25 (Reuters) - Chipotle Mexican Grill Inc (CMG.N) topped Wall Street expectations for first-quarter profits and sales on Tuesday, helped by higher menu prices, 41 new restaurant openings and some recovery among lower-income customers. The company said it expects second quarter and full year comparable sales growth in the mid-to-high single digits. Even with inflation squeezing household budgets, restaurant chains are expected to post higher sales growth in the first quarter. Comparable sales at California-based Chipotle jumped about 11% in the first quarter, while analysts on average expected an 8.6% rise, according to Refinitiv data. Inflation in the second half is "really a wild card," Chief Financial Officer Jack Hartung said on the earnings call.

☆ A lot of big employers are slashing jobs, but these companies — from Chipotle to United Airlines — are still hiring
▼ + stars: | 2023-02-01 | by ( Sarah Jackson | Lakshmi Varanasi | ) www.businessinsider.com time to read: 1 min

Chipotle: 15,000 jobsChipotle is one of several companies that recently announced hiring sprees as other large employers, mostly in tech and finance, have cut jobs. ChipotleThe fast-casual chain is beefing up hiring ahead of its busiest months, March to May, a period the company calls "burrito season." Chipotle is hiring 15,000 workers to support its "aggressive growth plans" as it looks to double its footprint to 7,000 stores in North America, according to Chief Restaurant Officer Scott Boatwright.

☆ Chipotle seeks to hire 15,000 restaurant workers ahead of busy spring months
▼ + stars: | 2023-01-26 | by ( Amelia Lucas | ) www.cnbc.com time to read: +1 min

A "Now Hiring" sign is displayed in front of a Chipotle restaurant on October 07, 2022 in Washington, DC. Chipotle Mexican Grill is seeking to hire 15,000 restaurant workers ahead of its busiest time of the year, which runs from March to May. In recent months, restaurants have found it easier to attract and retain workers, a reversal after the labor crunch that ensued after pandemic lockdowns. And while layoffs have hit white-collar workers, primarily in the tech industry, low-wage retail and restaurant workers haven't faced any large-scale cuts. To attract and retain workers, the company offers benefits like free meals, tuition reimbursement, debt-free college degrees, access to mental health care and an all-crew bonus worth an extra month's pay each year.

☆ Chipotle wants to hire 15,000 restaurant workers as it plans double in size to 7,000 restaurants in the coming years
▼ + stars: | 2023-01-26 | by ( Nancy Luna | ) www.businessinsider.com time to read: +3 min

The chain is known for worker perks such as bonus programs for crew members and debt-free degrees. The new campaign features six employees who have risen the ranks from restaurant crew member to management. Chipotle said campaigns showing the "transparent career progression" of current workers, as well as highlighting company perks, are part of its latest campaign. The new range shifted from $11 to $18 an hour for US crew members and managers. Chipotle is widely known for its perks, such as bonus programs for crew members, debt-free degrees, and tuition reimbursement.

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