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☆ The scourge of customer satisfaction surveys
▼ + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com time to read: +12 min

— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."

Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick

☆ The Best Movies and TV Shows Coming to Amazon, Disney+, Hulu, Max and More in February
▼ + stars: | 2024-02-01 | by ( Noel Murray | ) www.nytimes.com time to read: +1 min

Every month, streaming services add movies and TV shows to its library. (Note: Streaming services occasionally change schedules without giving notice. & Mrs. Smith’ Season 1Starts streaming: Feb. 2Based on the 2005 blockbuster film of the same name, the spy thriller series “Mr. & Mrs. Smith” stars Donald Glover (who also cocreated the show with Francesca Sloane) as a spy code-named John who gets paired with a spy code-named Jane (Maya Erskine) in an operation that has them posing as a married couple. & Mrs. Smith” premise is more grounded.

Persons: Smith, Smith ”, Donald Glover, Francesca Sloane, John, Jane, Maya Erskine, “ Giannis, Jenny Slate Organizations: Amazon Prime, Service, Best Hospital, Galaxy Locations: New York City

☆ A New York hospital is suing another because it used a 'confusingly similar' shade of purple
▼ + stars: | 2023-06-16 | by ( Rebecca Cohen | ) www.businessinsider.com time to read: +4 min

NYU Langone is suing Northwell Health, alleging it created "confusingly similar advertisements." "This case is about deceptive business practices," lawyers for NYU Langone wrote in the lawsuit. NYU Langone filed a lawsuit Thursday alleging that neighboring New York hospital system and known competitor, Northwell Health, copied its signature purple-colored advertisements to create "confusingly similar advertisements" in the New York area. "This case is about deceptive business practices," lawyers for NYU Langone wrote in the lawsuit. In a response to the suit, Northwell Health called NYU's claims "preposterous."

Persons: NYU Langone, Northwell, Steve Ritea, Ritea, Ramon Soto Organizations: NYU, Northwell, Morning, New York's Southern, Court, NYU Langone, US News Locations: New York, New York's, United States

"The hospitals now serving the wounded are so few, with limited number of doctors, so there's overcrowding of wounded," said Esraa Abou Shama, a doctor at Sudan's health ministry. Over four days of fighting nine hospitals in Sudan have been hit by artillery and 16 forcibly evacuated, the Sudanese Doctors' Union said, with none still providing a full service inside the capital. His hospital's water and cooking gas tanks have been hit, many staff fled, and diesel fuel for the power generator is almost exhausted, he said. Staff cannot access the morgue because of the fighting, so dead bodies are stored in rooms with air conditioning turned up. "We all have the same problems - electricity, water, staff.

☆ These are the best U.S. states to raise a family if you make over $70,000 a year
▼ + stars: | 2022-12-03 | by ( Celia Fernandez | ) www.cnbc.com time to read: +1 min

Rocket Mortgage's November report ranked the best states to raise a family based on data from U.S. News and WalletHub. A new report from Rocket Mortgage used data from U.S. News and WalletHub to rank states according to several criteria: family funhealth and safety concernseducation and childcare possibilitiesoverall affordabilitysocial and economic factors Overall, the report found that the best states in the U.S. to raise a family are home to major cities that are continuing to grow in population size and emerging industries. 1 best state to raise a family if you make over $70,000 a year: MassachusettsTotal score: 65.21 Massachusetts is a state that offers everything from the Berkshire Mountains to the beaches of Cape Cod and a major city like Boston. Boston is home to two of the best hospitals in the country: Massachusetts General (rank: 5) and Brigham and Women's (rank: 14). 5 best U.S. states to raise a family if you make over $70,000/year

☆ 'It's not safe and it's not right.' Qatar says all are welcome to the World Cup but some LGBTQ fans are staying away
▼ + stars: | 2022-11-19 | by ( Aimee Lewis | ) edition.cnn.com time to read: +10 min

Visitors gather at the FIFA World Cup countdown clock in Doha on October 30, 2022. But Minden told CNN: “It’s not safe and it’s not right.”‘Everyone is welcome to Qatar’A Qatar government official told CNN in a statement that the World Cup host was an inclusive country. It doesn’t sit right with me.”Qatar isn’t the first controversial host of a big sporting event, or even a FIFA World Cup. Wales is one of eight participating European countries at the World Cup supporting the initiative. The World Cup, like the Olympics, puts the host country under a global spotlight.

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