San Francisco (CNN Business) Employees at Telhio Credit Union are already used to having their internal communications monitored to ensure compliance with US financial rules.
In August, the company began using software from a startup called UnBiasIt to monitor for signs of or keywords related to racial, gender, or age bias, Telhio spokeswoman Jessica Bing told CNN Business.
Companies can customize the software to look for certain words or phrases, and update it over time with new ones.
The software "is not looked at as a 'gotcha' for employees," Bing said, because in cases of unconscious bias in particular a person may not know they've said or written something that's not okay.
Formed in late 2020, UnBiasIt began rolling out its software to companies in March, according to Dean Haynesworth, Black Progress Matters' CEO and cofounder.
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