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AI and your Customers
  + stars: | 2023-11-03 | by ( Jon Fortt | ) www.cnbc.com   time to read: 1 min
Join us, you must, to learn the ways of the Force behind AI and how it shapes the journey of the customer, it does. Transform, we can, the path of customers, with AI's wisdom, as our guide. Journey, we shall, into the realms of chatbots, personalization, and recommendation engines, unlocking the doors to customer delight, we will. The future of customer experience, AI will shape, and together, explore it we shall. Anshu Bhardwaj, Walmart Global Technology & Commerce Technologies SVP & COOVirginia Suliman, Invitation Homes Chief Information & Digital OfficerBernardo Tavares, Kenvue Chief Technology & Data OfficerModerator: Jon Fortt, CNBC "Closing Bell: Overtime" Co-Anchor
Persons: Anshu Bhardwaj, COO Virginia Suliman, Bernardo Tavares, Jon Fortt Organizations: Force, Walmart Global Technology, Commerce Technologies, COO, Homes, Information, Digital, Kenvue, Technology, CNBC
Morgan Stanley estimates that in 2022, only 23% of the $4.3 trillion of U.S adjusted retail spending was online. Add in AI, which can drive better shopper experiences or better conversion, it could bump to 9% or possibly 10% CAGR, he said. Eventually, AI can help retailers pitch tailored products to each potential customer based on their prior history. You might see it in the member services experience in having a better opportunity to get customer support," he said. As retailers move ahead in their plans to integrate AI into their business, some will build the capabilities.
Amid the recent flurry of excitement around the transformational potential of ChatGPT is the fact that companies have been using artificial intelligence across their businesses for years. But few companies have the ability to gather the massive data sets that power AI quite like Walmart . There are roughly 4,700 Walmart stores and 600 Sam's Clubs in the U.S. employing a combined 1.6 million workers — or associates as the company likes to call them. "[Customers] are generating all these breadcrumbs about what they like and want and that's allowing us to make the shopping experience better," she said. At Sam's, that means staying on top of roughly 6,000 items stacked on shelves in warehouse stores that average 136,000 sq.
[1/2] Shopping trolley is seen in front of Walmart logo in this illustration, July 24, 2022. REUTERS/Dado Ruvic/IllustrationNEW YORK, Jan 12 (Reuters) - Walmart Inc (WMT.N) on Thursday said it has entered into a partnership with software giant Salesforce (CRM.N) to provide its retail customers with store pickup and delivery services using Walmart's vast transportation network. Since its launch GoLocal has completed more than 3 million deliveries so far, Harsit Patel, vice president at Walmart GoLocal said on a media call. While adding more revenue streams, the onboarding of more retail clients helps the world's largest retailer operate its fleet more efficiently. More clients mean higher order volumes, pickup locations and increased route density that lowers costs per order.
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