Matt is a ramp agent at LAX for a major airline who works on Thanksgiving. The bulk of his tasks, from loading bags on and off of planes to transferring them between airlines and tracking down lost luggage, was a routine affair. According to an August report from the Department of Transportation, lost luggage in the second quarter of 2022 was up just 0.02% compared to the same time period in 2019. How your luggage gets trackedA bag's airline travel journey starts as soon as a customer checks in. Once ramp agents and baggage handlers determine the owner and destination of a wayward bag, they bring it to a reroute office.

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