Read previewChristina, an Uber and Lyft driver in Las Vegas, said about half of her passengers tip on a good day. Some riders have told her they don't know how to tip, forcing her to show them on the app. Ride-hailing drivers told Business Insider that customer tips are hard to come by. Related storiesSome drivers like Jillian, 67, who drives in Santa Clarita, California, have a simple solution for getting more tips — asking riders directly. The inconsistency is working against some driversAlex Santiago, a 48-year-old Uber driver in northern Virginia, used to dress business casual and catered music to passengers.

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Persons: —, Christina, she's, I've, Christina isn't, Uber, Nick Leighton, Lyft, Stuart, Marilyn Cassady, Cassady, there's, Jillian, it's, Alex Santiago, Santiago, Jason S, he's, hasn't, Jason, Andre Kingston, she'd, Kingston Organizations: Service, Business, Wolves, BI, Gridwise Locations: Las Vegas, United States, Austin, Myrtle Beach , South Carolina, Santa Clarita , California, Virginia, Detroit, Phoenix