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AI may force IT spending into economic decoupling
  + stars: | 2023-10-11 | by ( Pranav Kiran | ) www.reuters.com   time to read: +3 min
BENGALURU, Oct 11 (Reuters Breakingviews) - Global CEOs are under pressure from investors to adopt generative artificial intelligence into their businesses. Outsourcers like $200 billion Accenture are sounding the alarm. Accenture sold $300 million in generative AI deals in the year to August, less than 1% of its $72 billion in total new bookings. Blackstone-backed Mphasis, a smaller firm, says one-third of its total contract value of $707 million for the quarter to the end of June was from “pure AI deals”. The full spectrum of how businesses can use generative AI is still emerging but there are obvious applications: customer support agents and coders are seeing productivity increases of 14% and 55% respectively.
Persons: ChatGPT, Julie Sweet, Una Galani, Thomas Shum Organizations: Reuters, Global, Accenture, Tata Consultancy Services, Infosys, HCL Technologies, Consulting, Gartner, Blackstone, Thomson Locations: BENGALURU, U.S, India
“There is unprecedented interest in all areas of A.I.,” Julie Sweet, Accenture’s C.E.O., said. Accenture plans to double its A.I.-focused staff to 80,000, through a mix of hiring, acquisitions and training. It also plans to use generative A.I. moves, too: PwC said in April that it would invest $1 billion over the next three years, while EY announced in 2021 that it would invest $2.5 billion over three years. work dates back at least to the introduction of Watson, has announced a “Center of Excellence” for generative A.I.
Persons: ” Julie Sweet, Accenture’s, PwC, EY, Bain, Watson Organizations: Accenture, Company, OpenAI, Deloitte, Nvidia, IBM Locations: A.I
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