CNN —AT&T’s second prolonged outage so far this year left customers irate on Tuesday, with experts criticizing the company’s response and saying the wireless company risked losing user loyalty over the issues. Because of the problem connecting to other carriers, thousands of Verizon customers also reported a service outage on Down Detector Tuesday. In a statement Tuesday, AT&T said it had resolved the outage and that calls between AT&T customers were not impacted. Tens of thousands of AT&T customers in America could not make phone calls, send texts, reach emergency services or access the internet. After two consecutive outages and a March data breach, North said AT&T needs to work to regain customer trust.

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Persons: ”, Mojtaba, ” Vaezi, Karen North Organizations: CNN —, Verizon, Wireless, Laboratory, Villanova University, CNN, University of Southern, & & Locations: New York City, Chicago, Philadelphia, Dallas, Pittsburgh, Indianapolis, America, University of Southern California, Camden County , Georgia, Scranton , Pennsylvania