Read previewAria Lockhart boarded an Amtrak train around 3 a.m. out of Carbondale, Illinois, headed for Chicago on Sunday. "I stood up, and I looked around, and the entire car was empty," Lockhart told the outlet. Jackson told WGN that Amtrak's customer service representatives didn't offer much help. "If anyone was trapped on the train that would be some type of urgency, and I didn't see that," Jackson told WGN. AdvertisementAnd in January 2023, Amtrak passengers were stuck on a train for more than 20 hours on a ride from Virginia to Orlando.

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Persons: —, Lockhart, Victoria Jackson, Jackson, KIRO, Sam Sweeney, they’re, — Sam Sweeney Organizations: Service, Amtrak, Chicago, Business, Southern Illinois University, WGN, Chicago's, BI, Passengers, ABC News Locations: Carbondale , Illinois, Portland , Oregon, Seattle, Virginia, Orlando, reroute, South Carolina